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Bill Jacobs BMW
Naperville, IL
3,439 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,439 reviews
November 21, 2025
Just picked up my car from service. Alex did a wonderful job and assisting me. Mike, the Shopforman was also very nice and showed me what was wrong with my car. Great service as always Alex did a wonderful job and assisting me. Mike, the Shopforman was also very nice and showed me what was wrong with my car. Great service as always from Bill Jacobs. More
by Mohit
Employees Worked With
Alex Flinn
November 14, 2025
My car was towed in the other day. Had an engine failure which Alex and the tech did an amazing job at fixing. I’m grateful for the discount Alex had given me. I would recommend him to Had an engine failure which Alex and the tech did an amazing job at fixing. I’m grateful for the discount Alex had given me. I would recommend him to anyone. More
by Jason
Employees Worked With
Alex Flinn
November 12, 2025
Awesome showroom consistent with the BMW product. Impressed by positive staff regardless of role, especially Russ Millard who was personable, professional and a pleasure to work with. If I were start Impressed by positive staff regardless of role, especially Russ Millard who was personable, professional and a pleasure to work with. If I were starting a dealership, Russ would be my first pick as the transaction involving a high end product needs someone of Russ’ caliber. 5 stars for Russ! More
by lukedux
November 11, 2025
I highly recommend Bill Jacobs BMW. I leased with them for 6 years and I just purchased a new vehicle from them. Russ has been so amazing to work with, very helpful, informative, and I leased with them for 6 years and I just purchased a new vehicle from them. Russ has been so amazing to work with, very helpful, informative, and he listened to what I was looking for and got me in the perfect vehicle. Anna in finance was so helpful walking me through all the options. Honestly, the whole team there just goes above and beyond. They are patience, friendly and so customer service orientated, it really makes a difference when you are making such a big purchase. More
by J Wheeler
Employees Worked With
November 09, 2025
I bought a car with Dave Reynoso’s help. He was extremely helpful and easy to work with. This dealership is fantastic. He was extremely helpful and easy to work with. This dealership is fantastic. More
by pmms236
November 09, 2025
Staff was incredibly helpful and nice. Russ was a great salesperson and I appreciated his willingness to spend the time with me. Would highly recommend. Russ was a great salesperson and I appreciated his willingness to spend the time with me. Would highly recommend. More
by Brennan H
Employees Worked With
