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Bill Jacobs BMW

Naperville, IL

5.0
2,771 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,771 reviews

June 14, 2024

I had an oil service done in less than 45min. Alex Flinn and the shop foreman were very thorough with the inspection. Appreciate the car wash at the end. Really good service at Bill Jacobs. More

by Shilpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 15, 2024 -

Bill Jacobs BMW responded

Hi Shilpa, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 13, 2024

First purchase from Bill Jacobs. Excellent experience, and Jose was very attentive and listened to what I wanted to do. No hesitation in recommending it to others More

by nickharling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for your positive comments about BMW Service Center! Thanks again for the recommendation, and have an amazing day!

June 13, 2024

The service process was fantastic. My car was diagnosed within an hour. Alex Flinn was my service writer and very helpful. More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 14, 2024 -

Bill Jacobs BMW responded

Hi Donald, we're happy you found our staff to be so helpful during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 14, 2024 -

Bill Jacobs BMW responded

Hello Donald, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2024

Thanks for everything! ! You were also a pleasure to work with. Pete and Debbie Snikeris More

by debrasnikeris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Fontana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Bill Jacobs BMW responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 14, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2024

Overall we had a great service. Alex Flinn our Advisor arranged for someone to come pick up our car and return it when it was completed. Luxury service! More

by Heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 14, 2024 -

Bill Jacobs BMW responded

Hello Heather, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 14, 2024 -

Bill Jacobs BMW responded

Hello Heather, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2024

This is my second purchase from Bill Jacobs. I really like working with Bill Earnest, Mike Alder and Terry Mancuso they made the process very easy. Great experience. More

by joseph nicholson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Mancuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Bill Jacobs BMW responded

Hello Joseph, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 14, 2024 -

Bill Jacobs BMW responded

Hello Joseph, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2024

Giovanna was very impressive in terms of her communication skills, product presentation and congeniality. Her knowledge of of the X 5 that I purchased was also far and above that of competitors More

by oilesp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GIOVONNA MONTALVO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2024

Alex was very professional. We have an older 3-series that needs some work. I appreciated his honesty and feedback regarding what direction we should go. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 13, 2024 -

Bill Jacobs BMW responded

Hi Kevin, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2024

They were wonderful to work with! I sent an inquiry via email after hours and received a phone call first thing in the morning from Preston O’Sadnick. I gave him my wish list he sent More

by dejaye2015
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston O’Sadnick
Jun 12, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Thanks again for the recommendation, and have an amazing day!

Jun 12, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thanks again for the recommendation, and have an amazing day!

June 10, 2024

Alex Flinn has been a big part of why we chose BMW over other brands. He truly does care about his customers and wants to assure them a happy experience. More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 12, 2024 -

Bill Jacobs BMW responded

Hi Wendy, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We are always more than happy to assist you if anything else comes up. Take care!

Jun 12, 2024 -

Bill Jacobs BMW responded

Hi Wendy, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

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