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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
4.9
2,677 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,677 reviews

March 29, 2024

Great service as always from Mike Alwin, Mike has great attention to detail and will provide nothing but exceptional service each visit. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
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Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
March 29, 2024

Came in with an emergency and Mike Alwin was able to get me in and accommodate me with getting me a loaner to use and having my vehicle finished at the nd of day , Mike really helped me out . More

by lnewberry23
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
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Mar 31, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
March 29, 2024

Donnie was great to work with. Kept me up to date and got me out on time. More

by Lee
Recommend Dealer
Yes
Employees Worked With
Donnie
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Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Lee, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
March 29, 2024

Great team at Bill Jacobs. Special thanks to Brendon for the exceptional service! Highly recommend! More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
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Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Rick, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
March 29, 2024

Thank you Mike A for the exceptional service visit. My car is always well taken care of. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Stella, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

Helpful
March 29, 2024

Thank you for a great service visit Mike A. My car is running great thanks to your team. More

by antonina
Recommend Dealer
Yes
Employees Worked With
Mike A
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Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Antonina, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
March 29, 2024

Bill Earnest and his support team were amazing throughout the entire process of finding the exact SUV I’ve been looking for. He is a great asset to the organization and you will not be disappointed working w More

by Matt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Matt, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Matt, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
March 29, 2024

I’ve always had exceptional service at BillJacobs BMW. Brendon was knowledgeable (thanks to his years of technician experience) and helpful throughout the service process. I only service my BMWs at this d More

by Brandon
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Chervinko
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Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Brandon, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

Helpful
March 29, 2024

Michael Fontana was excellent to work with. He was attentive but not pushy, knowledgeable, and completed the process in a timely manner. Highly recommend! More

by Cnorm6
Recommend Dealer
Yes
Employees Worked With
Michael Fontana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
March 29, 2024

Alex was very helpful in accessing what was needed for repair. It allows my wife and I to budget and repair what is needed now. Alex spent time with us and we look forward to scheduling our next appointme More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Andy, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Until the next time we meet, take care!

Helpful
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