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Bill Jacobs BMW
Naperville, IL
3,274 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,274 reviews
October 25, 2022
Great dealership with a great team. Giovanna was amazing and prompt throughout. There was some confusion about my current lease return and the new car purchase, but Giovanna & Rob were Giovanna was amazing and prompt throughout. There was some confusion about my current lease return and the new car purchase, but Giovanna & Rob were helpful/quick to get that taken care of. Definitely 5/5 stars More
by faz
Employees Worked With
Giovanna, Rob
October 25, 2022
Bill and Mohammed were amazing to work with and sold me my dream car! Great customer service and overall amazing experience. Do not hesitate to get your next vehicle here! Thank you so much! my dream car! Great customer service and overall amazing experience. Do not hesitate to get your next vehicle here! Thank you so much! More
by CharlieBMW
Employees Worked With
Bill Earnest, Mohammed
October 24, 2022
Mike Alwin was a pleasure to deal with while servicing my BMW M2. He was thorough, friendly and professional explaining services needed. Even though there are closer dealers, I'll always drive the extra 45 m BMW M2. He was thorough, friendly and professional explaining services needed. Even though there are closer dealers, I'll always drive the extra 45 minutes to an honest dealer. More
by mattb
Employees Worked With
Mike A
October 23, 2022
Bill Jacobs BMW knows how to take care of it customers and it starts with their employees. Jacob Murrar always does a great job servicing my cars. and it starts with their employees. Jacob Murrar always does a great job servicing my cars. More
by Bilalk1992
Employees Worked With
Jacob Murrar
October 23, 2022
Besides getting an amazing car, also got to meet some amazing people. Yes obviously this is a dealership and they are here to make money, but I think this dealership wants to win friends also. Gio amazing people. Yes obviously this is a dealership and they are here to make money, but I think this dealership wants to win friends also. Giovanna was my sales representative, and honestly I started my journey trying to find a 330e in a limited amount of time. Though i did not get the 330e I did get something similar( honestly probably better). Somehow the stars aligned and I was able to snag myself an amazing 2023 in m50!!! I would like to add on her behalf that she was never pushy, respected my boundaries and time. Would highly recommend. I was also helped greatly by the one of the managers Rob. Rob was simply amazing made sure to get me in and out as fast as I could. Only downside was the greeter(the one girl that sits on the right as you enter). When I came in and asked to see Rob I really felt like I was bugging her by being there, her facial expression, tonality need work. I will not hold that against the dealership though. Anna was also amazing,helped get all my Financials and paper work done so fast and efficiently!! Last person that helped me was Connor( I'm so sorry man I really forgot your name, super tired after a long day) but he was so knowledgeable and patient. Answered all my questions about the vehicle qnd then some. Tldr; great place to buy cars and forge relationships More
by I.mazarul
Employees Worked With
Giovanna, Rob, Anna, Connor
October 23, 2022
Bill Jacobs BMW is the best dealer i have ever visited. They are very clean and efficient. Jacob Murrar met me in the drive and took care of everything from start to finish. They are very clean and efficient. Jacob Murrar met me in the drive and took care of everything from start to finish. More
by Mohk87
Employees Worked With
Jacob Murrar
October 23, 2022
Took my car to Bill Jacob's for some service and I was not knowing what to expect but luckily Jacob Murrar took care of me and I left extremely satisfied not knowing what to expect but luckily Jacob Murrar took care of me and I left extremely satisfied More
by gazi3001
Employees Worked With
Jacob Murrar
October 22, 2022
Nick and the staff at Bill Jacobs were outstanding. Considering all the supply chain issues, Nick found a way to deliver THE car I wanted SOONER than expected. And the new 850i X literally takes my b Considering all the supply chain issues, Nick found a way to deliver THE car I wanted SOONER than expected. And the new 850i X literally takes my breath away. More
by Gonzas99
Employees Worked With
Nick Pandola
