Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs BMW
Naperville, IL
3,263 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,263 reviews
September 24, 2022
Donnie K. impressed me with his knowledge and honesty. I will only come here for service from now on as long as I can deal with Donnie. He is the best! impressed me with his knowledge and honesty. I will only come here for service from now on as long as I can deal with Donnie. He is the best! More
by Sherino
Employees Worked With
Donnie K.
September 24, 2022
Sales staff was great. Husain and Giovanna were excellent! They took cared of us through the entire process and followed our BMW all the way from Germany Husain and Giovanna were excellent! They took cared of us through the entire process and followed our BMW all the way from Germany More
by Rstracing79
Employees Worked With
Husain and Giovanna
September 24, 2022
Working with Donnie was such a pleasure. He was very knowledgeable and helped me to understand exactly what my vehicle needed to get back on the road. I highly recommend working with him and He was very knowledgeable and helped me to understand exactly what my vehicle needed to get back on the road. I highly recommend working with him and will continue to return to this dealer as long as Donnie is around!! More
by ObneyK
Employees Worked With
Donnie
September 23, 2022
excellent service! very professional service Nick Pandola the sales agent was just superb Very honest sales person who guided me through the process and made appropri very professional service Nick Pandola the sales agent was just superb Very honest sales person who guided me through the process and made appropriate recommendations for my specific needs. More
by sjohn63110
Employees Worked With
Nick Pandola
September 23, 2022
The best car dealership i have used in my life. No annoying sales speech, only known facts. I will go back for the 3rd car too. Easiest car buying i ever experienced No annoying sales speech, only known facts. I will go back for the 3rd car too. Easiest car buying i ever experienced More
by J
Employees Worked With
Bill and Mike
September 23, 2022
Donnie is so knowledgeable and helpful. He really helped me understand the importance of the services and what was needed at the time of my visit and what I can address later. His communica He really helped me understand the importance of the services and what was needed at the time of my visit and what I can address later. His communication was top notch and I look forward to continuing to work with him in the future. More
by Griffin201
Employees Worked With
Donnie
September 23, 2022
I have bought multiple vehicles from Bill Jacobs BMW and Bill Earnest is always my go to guy. Bill is a true pro and makes the process as seamless as possible. Bill Earnest is always my go to guy. Bill is a true pro and makes the process as seamless as possible. More
by Richard540
Employees Worked With
Bill Earnest
September 22, 2022
Excellent customer relation approach, product knowledge and integrity. This is our second BMW purchase at this dealership and we had the pleasure of working with Bill Earnest. The experience was fun, as it and integrity. This is our second BMW purchase at this dealership and we had the pleasure of working with Bill Earnest. The experience was fun, as it should be, and Bill kept us informed on the status of our vehicle order. Clean dealership, friendly staff as well. My wife loves her new X3! More
by mpschmidt93
Employees Worked With
Mike Adler, Sales Manager
