Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs BMW
Naperville, IL
3,241 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,241 reviews
March 24, 2022
The beautiful showroom, the big car lot filled with options and a team of experts really shined throughout the entire car shopping experience. From pre-owned cars to a brand new model, I was given the options and a team of experts really shined throughout the entire car shopping experience. From pre-owned cars to a brand new model, I was given the attention and expertise to make a confident buying decision. My sales associate, "Mo" was a professional car salesman who listened, made several suggestions and yet, he never made me feel pressured. His calm, collected and warm demeanor, was a great compliment to my purchase journey. I would seek out Mo for any future needs, and recommend him to all my friends and family who are interested in really "shopping" the BMW brand. More
by tjcelmer
Employees Worked With
Mohammed Elkhatib
March 23, 2022
Mo was my client advisor and was extremely helpful. Test drove 3 vehicles and picked the best one for me. He knew what I wanted and worked with me to make everything happen. Great job Mo and BMW Bill J Test drove 3 vehicles and picked the best one for me. He knew what I wanted and worked with me to make everything happen. Great job Mo and BMW Bill Jacobs! Five stars! More
by Peterkendall66
Employees Worked With
Mo
March 23, 2022
Thank you to Mike Alwin for taking care of my car recently, had a flat tire and Mike was able to get me in immediately and get my tire changed. recently, had a flat tire and Mike was able to get me in immediately and get my tire changed. More
by Bingogeri777
Employees Worked With
Mike Alwin
March 23, 2022
Great service always provided from Mike A as always, can always count on him even if a last minute emergency, thanks to Mike and the entire Bill Jacobs team. always count on him even if a last minute emergency, thanks to Mike and the entire Bill Jacobs team. More
by Bingogeri777
Employees Worked With
Mike A
March 23, 2022
First time BMW buyer and first time at Bill Jacobs. Bill Earnest, our client advisor and frankly everyone we came into contact with at this dealership were top notch… friendly, knowledgeable, helpful Bill Earnest, our client advisor and frankly everyone we came into contact with at this dealership were top notch… friendly, knowledgeable, helpful and genuinely concerned about what I was looking for and needed. Follow up after purchase has been stellar. Owned 3 Audi’s before this and never had this level of professionalism and client service. Thrilled with the experience overall and with my new BMW! More
by Msbuchta14
Employees Worked With
Bill Earnest
March 15, 2022
Very good first experience with this dealer. Mo in sales was straightforward, fair and very efficient having paperwork done, while Bendon Genius was very helpful with car details and helping me Mo in sales was straightforward, fair and very efficient having paperwork done, while Bendon Genius was very helpful with car details and helping me understand differences between models. Thank you! More
by Dhess
Employees Worked With
Mo in sales, Brendon for Genius questions
