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Bill Jacobs BMW

Naperville, IL

5.0
3,263 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,263 reviews

February 20, 2022

Excellent service and updates from start to finish, the process was seamless and I was well informed. Really enjoyed working with Khalil throughout. More

by Kirklinna02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalil Guisse
Apr 28, 2022 -

Bill Jacobs BMW responded

Kirklinna02, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

February 19, 2022

Garbage place! Discrimination at its fullest.. Could have had a 60,000 dollar sale yesterday. 2 BMWs later and still get treated terrible.. Definitely lost a custom More

by Micro
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kwaku
Apr 28, 2022 -

Bill Jacobs BMW responded

Hi Micro, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We hope you are willing to give us another chance. Please reach out to us at (630) 357-1200 so we can work towards a resolution.

Apr 28, 2022 -

Micro responded

There is no need.. I put a deposit down for the upcoming M2 at Barrington BMW. Also getting my other Vehicles serviced at Laurel BMW in Westmont.. Further drive for me but definitely better service and treatment..I called a manager about that issue months ago and never got a response until now.. No thank you

February 18, 2022

Thanks Russ, Mike, Brendan, Nic, and Anna you made my purchase of a 2022 M440i a great one! More

by FOCUSRS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonny G
Apr 28, 2022 -

Bill Jacobs BMW responded

Focusrs, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 17, 2022

Bill Earnest, my sales advisor and Jeff in service are top notch. I cannot recommend them enough. Everyone I have dealt with is professional and caring and the deals are very fair. I live over an hour aw More

by gtvelil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest, Jeff
Apr 28, 2022 -

Bill Jacobs BMW responded

Gtvelil, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

February 16, 2022

I had the pleasure of working with Khalil Guisse at Bill Jakobs BMW. I'm certainly not the easiest customer to work with because I take my time, do my research and ask a lot of questions. Khalil was a tota More

by Nick E.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalil Guisse
Apr 28, 2022 -

Bill Jacobs BMW responded

Hi Nick E., we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 16, 2022

Pretty good deal I got here. No hassle sales, ask for bill earnest, he took good care of us. More

by bradocator
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill earnest
Apr 28, 2022 -

Bill Jacobs BMW responded

Bradocator, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thank you so much again for your feedback! We hope you have a great day!

February 15, 2022

Thanks to Mike Alwin for the extra care he takes when my car is in gif service, I know I am well taken care of each service visit. More

by Andrew.rubino19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Apr 28, 2022 -

Bill Jacobs BMW responded

Andrew.rubino19, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2022

Bill Earnest, Jeff Huslebus, and Mike Alder provided the excellent experience one should expect when leasing a luxury vehicle. Bill was very honest about the process and made us feel comfortable through out More

by BMWx3Guy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest, Jeff Huslebus, Mike Alder
Apr 28, 2022 -

Bill Jacobs BMW responded

Hi Bmwx3guy, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 13, 2022

Professional staff and excellent service by sales, product support and parts department. Excellent experience and would highly recommend Bill. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Ernst
Apr 29, 2022 -

Bill Jacobs BMW responded

John, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We look forward to your next visit! Take care!

February 09, 2022

Excellent service! Russ Millard was amazing! I highly recommend this dealership. This was the 5th dealership I visited in the past couple days and none of them compare to you all. More

by jessica.a.turner5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Millard, Rob
Apr 29, 2022 -

Bill Jacobs BMW responded

Jessica.a.turner5, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

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