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Bill Jacobs BMW

Naperville, IL

5.0
3,307 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,307 reviews

July 19, 2021

I recently stopped in to look at what they had in inventory. Surprisingly I drove away with a new car. My intention was not to purchase but to look. The sales person, David, was easy going, responsiv More

by tomnicoletto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Reynoso
July 17, 2021

I had a very pleasant experience at this dealership. My initial contact was via internet and had prompt response and follow up. Negotiations were done via email and very respectful. Once a price agreed upo More

by K.j.keyes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest, Rob Trax, GiGi
July 15, 2021

Absolutely the WORST car buying experience that I've EVER experienced. I don't even know where to start... Client Advisor: DAVID REYNOSO I don't believe in "bad talking" any person, but I will state thes More

by 1255
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Reynoso, Aldijana Hodzic, Nic Cortellini
July 15, 2021

Just took delivery of our 2 series convertible in time for summer. This is the second vehicle that Craig has helped us with. From the beginning of the process of picking out the vehicle to negotiating a More

by ddb32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
July 14, 2021

Very happy with my salesperson Shaun P. He made my purchase very smooth . I didn’t pickup my car until 1 week after my first initial trip. He touched base with me thru out the week to let me know whe More

by mmui218
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Patterson
July 11, 2021

I had excellent service from Russ Millard. He made my car buying experience nothing short of exceptional. It was a pleasure working with Bill Jacobs BMW. More

by Chase Kennedy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Milard
July 10, 2021

Excellent buying experience. Russ was great! Did not try to add on unnecessary and bogus fees like a destination fee, nitrogen tires, or vin etching. Other dealerships I have been to attempted to add those More

by kdk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ
July 10, 2021

Khalil Guisse is AWESOME!!! For the first time in all of my years in buying cars, I wasn't anxious to leave the dealership. There was no pressure from him, he didn't try to over or out talk us, and he even More

by Dee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalil Guisse
July 10, 2021

I had a great experience buying my first BMW from Bill Jacobs BMW. I worked with Brian Coston and Jose Vargas during the buying process and they made the entire process simple and stress free! I had place More

by rajj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Coston, Jose Vargas
July 09, 2021

What a wonderful experience buying a car from Bill Jacobs BMW! Our salesperson, Craig, was awesome! He and the staff were communicative, very friendly and knowledgeable. We have recommended them to severa More

by Bommie M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
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