
Bill Jacobs BMW
Naperville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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I recently stopped in to look at what they had in inventory. Surprisingly I drove away with a new car. My intention was not to purchase but to look. The sales person, David, was easy going, responsiv inventory. Surprisingly I drove away with a new car. My intention was not to purchase but to look. The sales person, David, was easy going, responsive, extremely knowledgeable and enthusiastic about his products and offerings. Never did I feel pressured or pushed to make any type of decision I didn't want to make. The entire team at Bill Jacobs was top notch, I feel as if they are the cream of the crop. Sales, service, finance and IT were all solid. I'll be a customer for a long time to come. More
I had a very pleasant experience at this dealership. My initial contact was via internet and had prompt response and follow up. Negotiations were done via email and very respectful. Once a price agreed upo initial contact was via internet and had prompt response and follow up. Negotiations were done via email and very respectful. Once a price agreed upon a pick up date was arranged. The car was ready on the lot and I was greeted after a few minute wait. I was offered to take a drive but opted for the detail overview from the BMW Genius! The financial component was efficient and was driving off the lot in less than 2 hours. I have had contact from both the BMW Genius rep by email as well as by text. The client advisor has been responsive to question after the sale as well. Overall a very impressive dealership. More
Absolutely the WORST car buying experience that I've EVER experienced. I don't even know where to start... Client Advisor: DAVID REYNOSO I don't believe in "bad talking" any person, but I will state thes experienced. I don't even know where to start... Client Advisor: DAVID REYNOSO I don't believe in "bad talking" any person, but I will state these facts: This guy was absolutely unpleasant our entire interaction. He was patronizing and incompetent in many degrees.1) I called to enquire about a vehicle that he assured me was available. I expressed my interest in the car, and he told me that he was busy and would call me back to take my deposit to hold the car. HOURS later he calls me back to take my deposit, only to call back again to tell me that the car was sold. 2) After finding another vehicle (he was no help in explaining vehicle features), I came to test drive the car. David was not there, but his manager Robert Trax was. I gave him a copy of my DL to dive the vehicle, and left with the intention to purchase the car (I had external financing, so we had to wait for the check to be delivered to the dealership). Things got progressively worse... 3) Once the check was delivered, I contacted David to confirm the check was there, his immediate response was " WHAT KIND OF CHECK IS IT?! IS THE CHECK FILLED OUT PROPERLY"...what?! his tone was rigid and extremely off-putting! Instead of him saying "okay, sure, thanks for calling, I will go to verify that the check was received and call you back with next steps" apparently, he thought the latter was less appropriate. 4) When I was able to finally pick up my car, I felt extremely unwelcomed. When signing the paperwork, I asked David about a OFAC document that I needed to give my SSN and DOB, he immediately got upset with the question and fired off "WHAT?! YOU JUST NEED TO SIGN IT, YOU HAVE TO SIGN IT ANYWAY!"... again, what!? All I was looking for was an explanation about the document I was signing. I did NOT need his emotionally geared feedback simply because he was not educated on what the document was. 5) After I signed the paperwork with David, I was sent upstairs to meet the finance manager Aldijana (more on her later). When I returned from her office and was all set to leave, David did not greet me, nor did he escort me out. I stood there for about 5 minutes looking for someone to let me out of the building with my car. Another CUSTOMER assisted me in opening up the garage to exit the building. After starting the vehicle to leave, David shows up to my window and hands me the vehicle's license plate, and walks away. Such a terrible, and demeaning experience. Finance Manager: ALDIJANA HODZIC Things started off well. I thought that things were finally going to turn around. However, the moment I declined the extended warranty coverage for my car, her entire demeanor changed. She became condescending and insistent. She kept pushing the importance of getting a warranty, and how I will not be able to later change my mind, and how I can void my CPO, etc., etc. She spoke to me as if I did not understand how things worked--EXTREMELY frustrating. My paperwork was screwed up, and she had to change my document twice. When I ready to leave, I had to ask her for the second key to my car, and she insisted that she did not have it (she did). I had to ask for the owners manual for the car, again, she insisted that she did not have it. My ENTIRE experience was a complete nightmare! The ONLY pleasant interaction that I had at Bill Jacobs, was with my BMW genius, NIC CORTELLINI. He was the only person that made me feel like he wanted me there, and was extremely cordial and communicative. He was respectful, and just a good human being. I would recommend that if you are considering buying a vehicle from these people, beware. If you're a POC, BEWARE (is all I'll say). There are many other customer-centric BMW dealerships, such as KNAUZ, or NORTHFIELD BMW, that would give you a higher quality service experience and actually treat you the way any respectable human being should be treated. More
Just took delivery of our 2 series convertible in time for summer. This is the second vehicle that Craig has helped us with. From the beginning of the process of picking out the vehicle to negotiating a for summer. This is the second vehicle that Craig has helped us with. From the beginning of the process of picking out the vehicle to negotiating a good lease and insuring delivery Craig and the team at Bill Jacobs have been outstanding. We look forward to working with you again (maybe this car may be a keeper)! More
Very happy with my salesperson Shaun P. He made my purchase very smooth . I didn’t pickup my car until 1 week after my first initial trip. He touched base with me thru out the week to let me know whe purchase very smooth . I didn’t pickup my car until 1 week after my first initial trip. He touched base with me thru out the week to let me know where things at. I would definitely refer family and friends for future purchase. More
I had excellent service from Russ Millard. He made my car buying experience nothing short of exceptional. It was a pleasure working with Bill Jacobs BMW. car buying experience nothing short of exceptional. It was a pleasure working with Bill Jacobs BMW. More
Excellent buying experience. Russ was great! Did not try to add on unnecessary and bogus fees like a destination fee, nitrogen tires, or vin etching. Other dealerships I have been to attempted to add those to add on unnecessary and bogus fees like a destination fee, nitrogen tires, or vin etching. Other dealerships I have been to attempted to add those on, and would not, or were very reluctant to budge on those. More
Khalil Guisse is AWESOME!!! For the first time in all of my years in buying cars, I wasn't anxious to leave the dealership. There was no pressure from him, he didn't try to over or out talk us, and he even my years in buying cars, I wasn't anxious to leave the dealership. There was no pressure from him, he didn't try to over or out talk us, and he even insisted on leaving HIS office a couple of times as we went into conference mode. He was so good that after having a less than pleasurable conversation with the finance manager (due to her pressuring us to make other purchases for the car), I felt obligated to find him and tell him about that experience, to which he explained things to us, assuring us once again that there was no pressure to do or buy anything!!! Greatness in the making! I'm looking forward to working with him again in a few years for another vehicle, if not sooner. Bill Earnest also provided words of wisdom regarding how to get the most out of my car's performance, and they both ended by telling me to call them if I had ANY questions or concerns. Quite sincere guys...I'm old enough to know when that's said because it's your job to do so versus being genuine, and these guys are genuine. I'm sure this isn't the ONLY great review of these two. Thanks a lot Khalil and Bill, I'll definitely look for you when it comes time to make another purchase!!! More
I had a great experience buying my first BMW from Bill Jacobs BMW. I worked with Brian Coston and Jose Vargas during the buying process and they made the entire process simple and stress free! I had place Jacobs BMW. I worked with Brian Coston and Jose Vargas during the buying process and they made the entire process simple and stress free! I had placed an order for a custom build and they kept me regularly updated on the status of the build. The pricing discussion was straight forward as well. I will be coming back to Bill Jacobs BMW for my future vehicle purchases. More
What a wonderful experience buying a car from Bill Jacobs BMW! Our salesperson, Craig, was awesome! He and the staff were communicative, very friendly and knowledgeable. We have recommended them to severa BMW! Our salesperson, Craig, was awesome! He and the staff were communicative, very friendly and knowledgeable. We have recommended them to several people since buying our car there! More