
Bill Jacobs BMW
Naperville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Russ made my first time buying experience one to remember. He took the time to explain everything to me, and gave me useful information regarding servicing my car and introduced me to MO. Russ went remember. He took the time to explain everything to me, and gave me useful information regarding servicing my car and introduced me to MO. Russ went above and beyond to make this a wonderful process and a swift one. I look forward to working with him in the future! More
Worked with Russ Millard to order a new Z04. He kept us abreast with entire build from factory floor to arriving at port to delivery. He and his manager Terry were completely transparent, professional and abreast with entire build from factory floor to arriving at port to delivery. He and his manager Terry were completely transparent, professional and knowledgeable. At delivery, we met the entire team responsible for client satisfaction. A unique culture exists at Bill Jacobs BMW that is extremely rare to find! More
Khalil was great at his job and very helpful. He seems to have a great enthusiasm for what he does and excellent work ethic. Definitely someone Bill Jacobs will want to keep on staff! The entire process w have a great enthusiasm for what he does and excellent work ethic. Definitely someone Bill Jacobs will want to keep on staff! The entire process was smooth (although the finance guys always annoy me when they try to scare you into purchasing things you don't need because they are profit centers for the dealership) and I'm very happy with my new car. Based on my experience, I would both recommend and plan on getting a new BMW here. More
Craig Brunton is excellent. I believe he is the best salesperson with whom I have worked. He diligently found the car I wanted and explained the features and made it fun. He is a true professional. K salesperson with whom I have worked. He diligently found the car I wanted and explained the features and made it fun. He is a true professional. Kelly Donku is excellent as well. Extremely diligent and a tech whiz. These two are an amazing team. More
Superb communication, knowledgeable, respectful and sincere from Jim, the driver, that picked/dropped me off at the airport to Bill Earnest, my client advisor, to Mike Alder the general sales manager o sincere from Jim, the driver, that picked/dropped me off at the airport to Bill Earnest, my client advisor, to Mike Alder the general sales manager of Bill Jacobs BMW. I ordered a manual 2021 BMW M3 with the colors and specifications I wanted with this dealer back in mid-February and took delivery at the end of April (a month earlier than originally scheduled). I was constantly updated with new info from both Bill and Mike about the production status and whenever I had a question, I promptly received an answer. I am from NJ and no one on the east coast was able to make this deal happen. I cannot express how happy I am with this experience. Considering buying a BMW elsewhere? Think again and try Bill Jacobs BMW first, even if you are out of state! More
I cannot say enough good things about Khalil Guisse! He was a true professional from start to finish. No pressure either way, he wanted me in the right car at the right time. Follow up calls and texts we was a true professional from start to finish. No pressure either way, he wanted me in the right car at the right time. Follow up calls and texts were appropriate and helpful. He actually does sincerely care about his clients! More
Professional Sales Agent. Reasonable price for new cars. The dealership is trustworthy for their services and the BMW genius encore delivery is definitely a plus. The dealership is trustworthy for their services and the BMW genius encore delivery is definitely a plus. More
My overall experience at this dealership was excellent, very good and knowledgeable people. Bill Earnest took great care of me with my purchase of the Jeep SRT! very good and knowledgeable people. Bill Earnest took great care of me with my purchase of the Jeep SRT! More