
Bill Jacobs BMW
Naperville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,251 reviews
Very hospitable, prompt and helpful. Interested in making our experience pleasant and productive without feeling hurried. Bill, Nic and Aldi were all great to work with. our experience pleasant and productive without feeling hurried. Bill, Nic and Aldi were all great to work with. More
Thanks Mike A for the spectacular service. I can always count on you to make each service visit painless. Your knowledge and expertise keeps me coming back to Bill Jacobs. count on you to make each service visit painless. Your knowledge and expertise keeps me coming back to Bill Jacobs. More
Thank you, Craig Brunton. You are very professional and easy to work with. It is my first BMW purchase and the whole Bill Jacobs BMW team made my experience really pleasant and hassle-free. easy to work with. It is my first BMW purchase and the whole Bill Jacobs BMW team made my experience really pleasant and hassle-free. More
Harry was our salesman and wonderful to work with. Great customer service and staff, highly recommend! (Modern amazing space that was fun to hang out in too!) customer service and staff, highly recommend! (Modern amazing space that was fun to hang out in too!) More
Good experience working with the dealership and Russ was easy and professional to deal with. Remedied a situation in the purchase process and worked with us long distance.I would buy again Sight unseen from easy and professional to deal with. Remedied a situation in the purchase process and worked with us long distance.I would buy again Sight unseen from this Dealership and Russ. More
Thank you Mark Graffagna. Your expertise and knowledge was invaluable to making this a great experience for me. This is my first BMW. I can’t wait to drive! was invaluable to making this a great experience for me. This is my first BMW. I can’t wait to drive! More
Had a great experience at Bill Jacobs BMW. First and foremost, our salesperson Bill Earnest was extremely helpful, patient, did not pressure us, let us work through our questions and ultimately helped u foremost, our salesperson Bill Earnest was extremely helpful, patient, did not pressure us, let us work through our questions and ultimately helped us come to the vehicle perfect for us. We purchased an X3 xdrice30e, was an extremely smooth and enjoyable process. Negotiations were always reasonable and they went out of their way to work with us and come up with a deal that worked for us. We will be back for our next vehicle. More
Well first off, it's a beautiful store. I literally enjoy time spent there when I have to visit. I have an old E39 540i that I started servicing there about a year and a half ago. There’s a comfortable lobby time spent there when I have to visit. I have an old E39 540i that I started servicing there about a year and a half ago. There’s a comfortable lobby area with Starbucks coffee, a TV, even a sort of “bar” to perhaps take out a laptop and do a little work while you wait. The design of the entire store feels very elevated and high end. If you’re a bimmer nerd like myself, there’s a healthy selection of BMW swag to shop as well. It’s also always fun to check out the M cars on display! And of course, all the staff is super friendly and professional. Big thanks to Kevin Jacobs, Mike Alwin, Mike alder, Bill Earnest, Dan the foreman, and all the other support staff. I obviously have experience both with the service department, now as well as sales. The loaner program is a lifesaver, and spoiled me to the point of getting an X5 of my own after having been without my 540 for months on end. It was my first time purchasing a vehicle from a dealership, and I can’t believe how easy the process was. They will even drive out a loaner to you and shuttle your vehicle to the dealership if it needs service, and you live far away. All in all, Bill Jacobs BMW is a lovely experience all around. There’s no reason I wouldn’t go back when it’s time for another vehicle. More
Russ Millard Thank you for your Great Customer Service Russ Millard Thank you for your Great Customer Service . Thank you for your patience. It was a pleasure for our spirits to meet . Lolita S Russ Millard Thank you for your Great Customer Service . Thank you for your patience. It was a pleasure for our spirits to meet . Lolita S More