Bill Jacobs BMW

Make your next BMW car purchase easier I have purchased both vehicles from Bill Jacobs BMW, it was a good experience with this dealer ship, very comfortable and nice clean show room, and st I have purchased both vehicles from Bill Jacobs BMW, it was a good experience with this dealer ship, very comfortable and nice clean show room, and state of art facility. Sale team (Alex Duvall) and sale manager (Rub) are professional, patient, and helpful in the car sale price and introducing new car features. It made the purchase process easier and hassle free. Also the dealership offer an excellent car service, one can made car service appointment via phone call easily and loaner car will be available for no wait service. I have used them in last 10 years. Service Advisor(s) are experienced and professional to assist the car maintenance and repair. More

A positive car buying experience I've purchased my last 8 vehicles from Bill Jacobs BMW and MINI. Each time, the experience has been very positive and I feel that they were working t I've purchased my last 8 vehicles from Bill Jacobs BMW and MINI. Each time, the experience has been very positive and I feel that they were working to meet my car buying needs. Mark Graffnaga was easy to work with and delivered the car when promised. More

Did not know leasing the car was so easy This was my 1st time leasing car. Nester and his manager, Mike Alder have made it really easy. The price they advertised was exactly the same as I en This was my 1st time leasing car. Nester and his manager, Mike Alder have made it really easy. The price they advertised was exactly the same as I ended up paying which unfortunately .does not always happened. My lease is up in 3 years and am sure to be back. More

Sales 5 stars, service 1 to 2 stars My salesman Mark Graffagna was terrific. Purchasing the car went extremely well and without a hitch. The “Geniuses” did a great job showing me how the My salesman Mark Graffagna was terrific. Purchasing the car went extremely well and without a hitch. The “Geniuses” did a great job showing me how the many computerized features work. BMW’s service, both at this dealership and the Westmont IL location, is not nearly as good as sales. Scheduling a service can be difficult and unpleasant. They want you to deal with a “Service Adviser”, an unnecessary, time consuming step. It is not unusual for a problem to require more than one appointment to resolve, with each additional appointment resulting in significant increase cost. Over the years I think service has returned the car to me washed perhaps 2 or 3 times. More

used Car purchase I've bought a lot of cars over the past 50 years...and I have never had a smoother or easier sales experience than with Bill Jacobs..I purchased a use I've bought a lot of cars over the past 50 years...and I have never had a smoother or easier sales experience than with Bill Jacobs..I purchased a used BMW 328ix..it was very fairly priced and I was given fair and honest dollars for my trade in. It was a no hassle smooth experience. Mark G , my salesman, couldn't have been nicer...II'd recomend this dealership highly Love the car. More

Smooth Purchase I bought my dream car-a BMW 535i at Bill Jacobs BMW. Kelly Donku was great to work with and I learned a lot from her about BMW. Kelly has even been th I bought my dream car-a BMW 535i at Bill Jacobs BMW. Kelly Donku was great to work with and I learned a lot from her about BMW. Kelly has even been there to help me through the many questions I have had since my purchase. The signing was easy, finance was very helpful. The car was detailed and ready for a fun drive home. More

Worst BMW dealership in Illinois I went into the dealership for specific model BMW SUV. The salesman advised me that the car radio does not work and it may be in service being fix I went into the dealership for specific model BMW SUV. The salesman advised me that the car radio does not work and it may be in service being fixed. He checked and advised that the service manager is not fixing the radio and the price is firm as advertised. Well at that point I did not even ask anything about price and said that if I was going to pay asking price I would go to Carmax . The salesman then asked how me much I was willing to pay.? At that point I didn't even look at the car or drive the car and was not intending on talking about price. So I left the dealership and threw the business card of the ground. Horrible customer service and an unbelievable waste of my time! More

Nice place to buy and service your vehicle Kelly Donku at Bill Jacobs BMW it a trusting sales associate. She listens and understands your needs and what you want. She then effectively provides Kelly Donku at Bill Jacobs BMW it a trusting sales associate. She listens and understands your needs and what you want. She then effectively provides options based on what you like. Ultimately delivering a solution where everyone is happy. I will definitely seek her services on my next purchase. More

unscrupulous Dealership False advertising unscrupulous dealership. Stay out! Manager didn't gave me an informed trade-in value on my vehicle. I sell cars for living. I was False advertising unscrupulous dealership. Stay out! Manager didn't gave me an informed trade-in value on my vehicle. I sell cars for living. I was asking for a fair deal on a specific BMW they are advertising online. A complete rip off! Be prepared when you go shop in this dealership. It's Wrong approach of doing business. Not in 2017! More

Car purchase My wife and I had a wonderful experience purchasing a new BMW from Bill Jacobs BMW in Naperville. Our helpful salesman, Nicholas Pandola, was patient, My wife and I had a wonderful experience purchasing a new BMW from Bill Jacobs BMW in Naperville. Our helpful salesman, Nicholas Pandola, was patient, knowledgeable and walked us through one of the better experiences we had in purchasing a car. We feel it was a fair trade and purchase and would highly recommend you call Nick if you're looking for a BMW. More