Bill Jacobs BMW

I had an excellent experience at Bill Jacobs. Everyone was extremely cordial and Sedina was very friendly, helpful and professional. I had already decided on the model that I ultimately purchased so the was extremely cordial and Sedina was very friendly, helpful and professional. I had already decided on the model that I ultimately purchased so the purchasing process was swift and seamless. I received a very fair price for my trade in and an excellent price on the model that I am now driving. Sedina was especially patient with me as I initially was overwhelmed with all the technology on the car. I have never driven a BMW before. Sedina also encouraged me to return with the car after I had driven it for a week or so which I did. She encouraged me to call her at any time with any further questions I might have regarding the car which I appreciated. Judy More

Nancy did a great job of getting me set up in my new car. Even after the sale was complete, she continued to check in on me nad make sure I was taken care of. 5 Stars across the board! Thanks Nancy! - Wil Even after the sale was complete, she continued to check in on me nad make sure I was taken care of. 5 Stars across the board! Thanks Nancy! - Will & Alisha More

Gabriel worked hard to find a car that fit my budget and car needs. I was there on a BMW promotional day and all staff were friendly. car needs. I was there on a BMW promotional day and all staff were friendly. More

Nancy was friendly, engaging, truthful and understanding during the visit. No pressure, no games, no sales process...just open honest conversation. Excellent experience at a Bill Jacobs BWM. during the visit. No pressure, no games, no sales process...just open honest conversation. Excellent experience at a Bill Jacobs BWM. More

This is the 2nd BMW we have purchased from Eddie at Bill Jacobs. Eddie has been such an amazing person to work with. He has gone above and beyond what ANYONE in the car business has EVER done for my husba Jacobs. Eddie has been such an amazing person to work with. He has gone above and beyond what ANYONE in the car business has EVER done for my husband and I. We have owned Mercedes, Porsche, Cadillac and BMW's, and have never been received the kind of excellent care that Eddie has given to us. As long as Eddie is at Bill Jacobs, I will never own a different vehicle again. :-) He keeps us coming back! More

Nancy was exceptional in warmth, service and enthusiasm. She worked long and hard to get us the best deal. She has learned an amazing amount of information on the BMW in the short time she has been with you She worked long and hard to get us the best deal. She has learned an amazing amount of information on the BMW in the short time she has been with you. I would send anyone too see her to purchase a BMW, knowing they would be well cared for. My husband and I were there from 4 to midnight which was an unusually long time. Lastly, Derek was wonderful in being instrumental in giving us an amazing deal on the car. I love my BMW. Thank you, Carol Lynn Drake More

I had an excellent experience exploring and ultimately purchasing a BMW from Bill Earnest at Bill Jacobs BMW in Naperville, IL. Like many people, I approached the dealership with a mixture of curiosity purchasing a BMW from Bill Earnest at Bill Jacobs BMW in Naperville, IL. Like many people, I approached the dealership with a mixture of curiosity and excitement, but also apprehension - bracing myself for the the stress of the purchasing process. I was so pleased as my dialog with Bill unfolded because he recognized in me from the beginning a deliberate, methodical decision maker - and he said something in our first meeting I sincerely appreciated. He said, "I'm not going to pressure you. It's your money." What a great, simple statement of attitude and respect for the customer. I didn't have any background with BMW. I was attracted to their reputation for quality and I do love to drive. Bill helped me begin to "discover" the world of this excellent automobile. I had great fun driving a range of vehicles - from a full sized 5 - series to a super-quick coupe. I finally landed on a beautiful 328i X drive after resolving my concerns that there is in fact plenty of room in the back seat. I have been having an incredible amount of fun driving the car for just about a week now. As I said to Bill and will restate here, many people dread buying a car due to the stress involved in negotiating. After purchasing 6 cars (Hondas, Toyotas and a Ford SUV) in my lifetime, this is the first car-buying experience I've had that I can say was quite literally stress-free. What a pleasure. I highly recommend this sales professional - Bill Earnest - and the folks and products at Bill Jacobs BMW in Naperville, IL. More

My entire car buying experience at Bill Jacobs BMW was great as usual. We have purchase 7 cars over the years from Bill Jacobs BMW and this year was the best! When we walk in the door, it's like seeing fa great as usual. We have purchase 7 cars over the years from Bill Jacobs BMW and this year was the best! When we walk in the door, it's like seeing family. We are always welcome with smiles and handshakes. We went in to browse on Saturday, July 27, 2013 and left with a new 2013 BMW 328Xi. I must offer special thanks to Derek and Gabe. They worked with us and provided such great services I was able to purchase this beautiful car for my wife's birthday. This is our second time working with Gabe, and we will request him again when we are ready to buy our next car because, his hard work, and professionalism to help us get the best car is second to none!! Gabe took the time to answer all of our questions to make sure we were 100% satisfied. It's salesman like Gabe, that make us continue to come back! We will continue to tell our friends and family to shop at Bill Jacobs BMW. Thank you, James & Lori Williams More

I had a positive experience from the moment I stepped in till the time I left with my "new" pre-owned BMW. Nancy was amazing, she took time to show me the cars that has the features that I liked. I am impre till the time I left with my "new" pre-owned BMW. Nancy was amazing, she took time to show me the cars that has the features that I liked. I am impressed by her patience and knowledge of the vehicle and most especially her genuine interest in helping me find the right car. Ralph (business manager) was also amazing. He was very helpful and clearly explained all the details that pertains to finance. All in all, I am extremely satisfied with my experience. Nancy and Ralph have made my car buying experience truly unforgettable. I highly recommend them to anyone I know. More

The entire car buying experience was first class. In the last week I've visited numerous dealerships like Audi, Lexus, Volvo, Mazda, and none compared to Bill Jacobs BMW. Why? There were many things t last week I've visited numerous dealerships like Audi, Lexus, Volvo, Mazda, and none compared to Bill Jacobs BMW. Why? There were many things that contributed to this like the look and feel of the showroom, the awesome test track, the extensive inventory, etc. But the key differentiator was the level of service I received. Gabe was my Client Advisor and I would hands down recommend working with him. He is extremely knowledgable, and not only about BMWs, but also the other cars I was considering. He was quick to assess what features were important to me so he was able to make recommendations that were spot on. Outstanding appearance, demeanor, communication skills and customer service focused are just some of his attributes. I also had the pleasure of working with Sassan, the Sales Manager, and Ralph, the Business Manager, who were both true professionals. Sassan was honest, knowledgable, and made me feel like a valued customer. Ralph was thorough and patient in explaining all of the numbers and coverage details. I really felt like everyone knocked it out of the park and far exceeded my expectations. If you're even considering buying a BMW, you need to come meet Gabe and the team here in Naperville! More