Bill Jacobs BMW

Russ Millard, Client Advisor and Nic Cortellini, BMW Genius This was our first BMW purchase. We are extremely pleased with our X5. Russ, our Client Advisor, is knowledgeable and personable, and guided Genius This was our first BMW purchase. We are extremely pleased with our X5. Russ, our Client Advisor, is knowledgeable and personable, and guided us through the entire purchase process. Nic, our BMW Genius, was extremely helpful in explaining all of the vehicles settings and options, The BMW engineering and thoughtful built-in comforts exceeded our expectations. Happy New BMW Owners More

Great experience at Bill Jacobs BMW. Mark Graffagna was very helpful and professional. He was a "client advisor", getting to know us, our interests/needs and matching us to the right SUV with the right op very helpful and professional. He was a "client advisor", getting to know us, our interests/needs and matching us to the right SUV with the right options in a no pressure approach. More

I had a great experience working with everyone at Bill Jacobs BMW. David Reynoso was incredibly helpful in answering all of my questions and guiding me through the process without being pushy. Aldijana wa Jacobs BMW. David Reynoso was incredibly helpful in answering all of my questions and guiding me through the process without being pushy. Aldijana was very patient with and made sure I understood all the options and terms of the financing for my new car. My new BMW is fantastic and I look forward to working with Bill Jacobs in the future. More

I had a great experience at Billjacob BMW dealer in Naperville. Russell was amazing. He had the vehicle ready prior to me arriving it with all the paperwork ready. Outstanding customer service is what Naperville. Russell was amazing. He had the vehicle ready prior to me arriving it with all the paperwork ready. Outstanding customer service is what he provided. Unfortunately I was not able to purchase the vehicle from this particular location due to a personal reason. However, Russell went above and beyond to show me the vehicle and provided all the information I had requested on time. He was very courteous, transparent and upfront with everything, and absolutely treated me with the upmost respect. I had a very bad experience at a different BMW dealer where I was treated very bad. I shared my experience with Russ and he converted my experience into a positive one. I wish I would had some time to wait I would have waited to buy my new BMW from him. Honestly if you are looking for a BMW go see Russ he will take care of you. This dealership is lucky to have an employee like Russ. He will provide 5 star treatment. There are not enough star to give him for his service but I am rating him 5++ stars. More

Loved the folks I worked with there! Mo in Sales was super laid back yet knowledgeable and helpful in every way. No pressure or slick tactics! Enjoyed meeting Mark Kanter and Amir as well. Such genuinel super laid back yet knowledgeable and helpful in every way. No pressure or slick tactics! Enjoyed meeting Mark Kanter and Amir as well. Such genuinely nice people and I found the perfect barely used SUV for our family. More

Nick gave us great customer service! We love our new BMW X5... it drives like a dream! We will definitely recommend this dealership to our friends and family. X5... it drives like a dream! We will definitely recommend this dealership to our friends and family. More

I had great experience purchasing my 2021 X5 from Bill Jacobs BMW. Khalil Guisse was very amiable, responsive, and explained all the features of the vehicle very clearly. In addition, pricing was transpar Jacobs BMW. Khalil Guisse was very amiable, responsive, and explained all the features of the vehicle very clearly. In addition, pricing was transparent and more competitive than other dealers in the area. More

Had a great experience with Bill Jacobs BMW. Working with Mark Graffangna was great. The dealership is the most professional I have worked with. Will definitely recommend Mark to anyone looking to purchas Mark Graffangna was great. The dealership is the most professional I have worked with. Will definitely recommend Mark to anyone looking to purchase a car. More

Outstanding service buying a 2021 X5 45e, from start to finish. Everyone we worked with at the dealership from service (Jeff Hulsebus with our previous 335ix) to sales (Bill Earnest and Harry Giannos) was finish. Everyone we worked with at the dealership from service (Jeff Hulsebus with our previous 335ix) to sales (Bill Earnest and Harry Giannos) was straightforward and honest and they really work as a team. Bill, in particular, knows the hybrid inside and out (he drives one himself) and his knowledge and enthusiasm were a real plus. We could not be happier and I highly recommend the Bill Jacobs dealership for both service and sales. More

My search started online. Russ was extremely helpful in providing me with my options, explaining the differences between the pricing of the models I was interested in. After choosing my car, I was able to providing me with my options, explaining the differences between the pricing of the models I was interested in. After choosing my car, I was able to reserve it online and then go into the store to pick up. The whole process was smooth and quick. I was impressed and would definitely go back. More