Bill Jacobs BMW

Bill Earnest and team continue to ROCK Bill Earnest has been my friend and salesman at Bill Jacobs BMW since 1999. I've done 5 deals with him over this time, and each one has been what an Bill Earnest has been my friend and salesman at Bill Jacobs BMW since 1999. I've done 5 deals with him over this time, and each one has been what an ideal experience at a car dealership should be: HIGHLY professional, NO pressure, OPEN BOOK conversations with zero bullcrap. Bill understands the difference between an enthusiast who knows the brand as well as they do, and he knows when you're browsing/admiring versus ready to buy. It is always a pleasure to talk with him - about cars or anything else - and he truly cares about the people with whom he interacts. He is clearly well-respected in the industry and at his home shop, but he is incredibly humble, gracious, and grounded. After bugging Bill for months and months on various potential deals (test drives, conversations, more test drives, dramatic shifts in vehicles, etc.) - he continued to show incredible patience while sharing every bit of information he could - again, all with no pressure - just in the interest of making sure our needs were met. Finally, at the last minute, we slapped together an amazing deal on a 2020 M550i where everyone I worked with at the dealership went out of their way to make it happen in short order. I couldn't be happier, and I think the feeling is mutual. They love to see their customers happy. Bill, here is to another 22 years of friendship with a few BMWs between now and then! I'd like to give a special shout-out to general manager Mike Alder who partnered with Bill and made sure I had all of the information I needed, ad nauseam. He always showed the greatest of professionalism and never pretended to hide a thing. Additionally, he walked me through the intricacies of the unique Illinois lease-tax calculation when my own was a few dollars off. Highly, highly recommended. More

Josh was a pleasure to work with and was very knowledgable about the process and the vehicles I was interested in. I would highly recommend Bill Jacobs and their staff. knowledgable about the process and the vehicles I was interested in. I would highly recommend Bill Jacobs and their staff. More

Bill Earnest was an outstanding sales person Bill was extremely professional and courteous. I liked how he was there with you to give you all the information you needed but gave you the space y Bill was extremely professional and courteous. I liked how he was there with you to give you all the information you needed but gave you the space you need. Bill is not the typical car salesman - he's more like a concierge who's there to help you and follows up to make sure you have the info you need to make your decision. I enjoyed working with Bill in recently purchasing an auto (my first BMW) and I would not hesitate to follow up with Bill for my next car. More

Bill Earnest (Sales) - wonderful man. Best car buying experience. We not only found a car we love, but we had fun during the process. Brian K. you are amazing! We had a great time, which is how car buyin experience. We not only found a car we love, but we had fun during the process. Brian K. you are amazing! We had a great time, which is how car buying should be. Thanks again! More

A Tutorial in Buying a Car Bill Earnest must have written the book on how to treat a customer, because there was not one single shortfall in the way we were treated in the lease Bill Earnest must have written the book on how to treat a customer, because there was not one single shortfall in the way we were treated in the lease of our new X4M40i. He made everything so pleasant and simple. We will definitely return to this dealership first the next time we buy a car. All our questions were answered fully. We originally made contact on line, and the vehicle we had agreed to purchase/lease was ready and waiting for us when we arrived at the dealership, and there were no surprises. It was the best experience we have had buying a luxury car in twenty years. Thank you Bill Earnest, for renewing our faith in the process! More

Great experience overall, everyone helped make a great buying experience coming from Minnesota. Russ and team had everything prepped ahead of time for delivery and I would recommend Bill Jacobs BMW to an buying experience coming from Minnesota. Russ and team had everything prepped ahead of time for delivery and I would recommend Bill Jacobs BMW to anyone looking for a BMW! More

Unbelievable service experience! The entire team was amazing to work with... the fastest, most efficient and easiest car buying experience I have had in over 35 years of buying cars. The entire team was amazing to work with... the fastest, most efficient and easiest car buying experience I have had in over 35 years of buying cars. The team also did an amazing job during Covid-19 going above and beyond to ensure the personal well being of their customers. Thanks! More

They Listen! We approached the Bill Jacobs sales team regarding my wife's expiring X3 lease. Their service department has been outstanding. Our past experiences We approached the Bill Jacobs sales team regarding my wife's expiring X3 lease. Their service department has been outstanding. Our past experiences with the sales team for the past 6 years has been just okay. Mo Elkhatib listened to what I had to say about some of my past frustrations. He promised that this time would be different. Mike Alder reached out to me and he listened to what I had to say. It is refreshing when a General Sales Manager such as Mike, actually engages in meaningful conversation, listens and then absolutely follows through with his promise. None of this would have occurred if Mo had not embraced the same approach. Upon arrival at the dealership, Harry Gianos continued to deliver on the promise and the entire buying experience of a new X5 was a productive and efficient 3 1/2 hours. With this culture, Bill Jacobs as now earned my trust not only from the service aspect but with the sales team as well. Well done Mike to you and your team. And a special thanks to Harry and Mo. More

I can go into the specific experience but I’ll sum it up on a higher level. The dealership has some individuals or an individual that does not want anything to do with you (sales) if you aren’t positive t on a higher level. The dealership has some individuals or an individual that does not want anything to do with you (sales) if you aren’t positive that you’re going to buy a car from them and give them/him commission. These client advisors don’t make anything if they don’t sell and since they’ve been struggling with the closures and restrictions they’re short on time so they don’t have time to waste on you if you aren’t all in. The Coronavirus has everyone walking a tight rope. If that’s your excuse so be it Won’t go into any details but just know that this actually is your typical dealership. The dealership now employs more good than bad from what it was but the bad that are there can’t be seen since the dealership has been doing numbers since the new guy came into town from laurel (which I still believe is a better dealership by the way slightly despite the numbers and what you see) How they’re getting straight 5’s on dealerrater is beyond me than again thats standard practice to tell customers to do that when they’re riding the high of such a large purchase. The brand sells itself...these guys don’t have that much skill and I doubt they live and really care about what bmw means let alone the customer when there time and numbers are crunched. There is a corporate dealership vibe going there is more passion in financing and wanting to get the deal done than the actual car...the brand and it’s cars are slowly becoming gutless and as corporate as its employees. This is a trend everywhere now but I just had to live it here. This is a thought out review from someone with high standards that knows bmw’s aka the product, history, and customer service and how things should be. This dealership contains an employee by the name of Russ Millard who will passively disrespect the heck outta you it’s ok I guess when you’re 48 and have had a failed basketball career that never began you start selling cars like Marcus fizer he fared a little better though More

2020 430i Grand Coupe- Russ Millard is the guy to see Working with Russ made the whole process of getting my new car easy, espeicially during these unnerving times. Russ went out of his way to respond to Working with Russ made the whole process of getting my new car easy, espeicially during these unnerving times. Russ went out of his way to respond to my texts, calls, emails no matter time of day or if he was off. That is what I call above and beyond customer service. I would recomend Bill Jacobs BMW and Russ to all! More