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Bill Jacobs BMW

Naperville, IL

4.9
2,677 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,677 reviews

January 22, 2024

Never felt pressured and they understood what I wanted. Would recommend to anyone looking for a BMW More

by mlaporte04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Jan 25, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 22, 2024

Great service from Alex Flinn at Bill Jacobs. He created a smooth easy going service. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jan 24, 2024 -

Bill Jacobs BMW responded

Hi Jerry, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

Jan 25, 2024 -

Bill Jacobs BMW responded

Hi Jerry, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 22, 2024

Khalil is an excellent client advisor that makes you feel comfortable during the car buying process. His colleagues and manager are excellent in being reasonable, providing value and maintaining good communi More

by RP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Bill Jacobs BMW responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

Jan 25, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 20, 2024

First time buying a car from Bill Jacobs. Overall experience was great. We worked with Client Advisor Harry Gianos . He was very friendly and did not use high pressure sales tactics which m More

by wamz1
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

Jan 22, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation and have an amazing day!

January 20, 2024

Purchased my car from here and what a great team to deal with. Very pleased with the service I received. Mark G and his team was excellent. More

by sungrewal1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Graffagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Mathew.
Jan 21, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

January 20, 2024

his was my first time purchasing a vehicle from Bill Jacobs (2/16/24) and I could not have asked for a better client advisor than Maggie. She was professional, friendly, knowledgeable about the product More

by KSC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maggie Bernard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 19, 2024

Work was done in a timely manner. Loaner procedure was quick and easy. Jeff explained work done well. More

by mpolak12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative Jeff H.
Jan 20, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

Jan 20, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

January 19, 2024

During service, Alex Flinn was prompt and attentive which allowed me to quickly get in and out. I appreciate his efforts to accommodate my busy schedule. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jan 20, 2024 -

Bill Jacobs BMW responded

Hi Frank, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

Jan 20, 2024 -

Bill Jacobs BMW responded

Hi Frank, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

January 18, 2024

Thank you Alex for the wonderful service. We definitely will let our friends and family know how great you are. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jan 20, 2024 -

Bill Jacobs BMW responded

Hi Sharon, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We look forward to your next visit! Take care!

Jan 20, 2024 -

Bill Jacobs BMW responded

Hi Sharon, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

January 18, 2024

I have purchased several cars at Bill Jacobs Naperville and I have enjoyed working with Shyann Jones as my Client Adviser. More

by Mike from Wheaton, IL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shyann Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Bill Jacobs BMW responded

Hi Mike, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Jan 20, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

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