Bill Jacobs BMW

2020 430i Grand Coupe- Russ Millard is the guy to see Working with Russ made the whole process of getting my new car easy, espeicially during these unnerving times. Russ went out of his way to respond to Working with Russ made the whole process of getting my new car easy, espeicially during these unnerving times. Russ went out of his way to respond to my texts, calls, emails no matter time of day or if he was off. That is what I call above and beyond customer service. I would recomend Bill Jacobs BMW and Russ to all! More

I live in Michigan there are three BMW dealerships within the metro area but this dealership by far is the best one I have ever been to just fantastic. But more importantly The entire staff was very polite p the metro area but this dealership by far is the best one I have ever been to just fantastic. But more importantly The entire staff was very polite professional and well organized my sales rep Khalil guisse Took care Of the purchase process from beginning to end Very well informed about his product and made my purchase easy. 100% on all levels. More

Outstanding service in every way!!! I recently purchased a pre-owned vehicle from Khalil Guisse at Bill Jacobs BMW. I live in St. Louis, so the purchase originated online and required q I recently purchased a pre-owned vehicle from Khalil Guisse at Bill Jacobs BMW. I live in St. Louis, so the purchase originated online and required quite a bit of extra choreography due to the distance and the pandemic. I had actually been in contact with several other auto dealers in the Chicago area prior to dealing with Bill Jacobs BMW, and for a variety of reasons had really disappointing experiences with each. In contrast, from the moment I contacted Khalil he understood what we were trying to accomplish and did everything within his power to help us. Khalil was, without fail, upbeat, courteous, helpful and professional. When I inadvertently attempted to contact him on a day he was off, he trackeddown the message from home and called me back. I asked alot from him during this process, including getting the vehicle inspected at Naperville Automotive. Khalil was patient, understood our situation, cheerfully obliged and consistently communicated with us every step of the way. If I am honest, I became slightly suspicious because he was so positive and so helpful compared to my other experiences, I thought, “There must be a catch”. There was not, He is just that good. I had not dealt with Bill Jacobs BMW prior to this interaction. I have purchased two BMWs from other Chicago dealers in the past. My experience with Khalil and Bill Jacob’s BMW was hands down the best car buying experience I have ever had and 99.9% of that statement can be attributed to Khalil Guisse. I particularly appreciate that we were treated as well as we were, not because we were buying an $80,000 BMW, but while making a much more humble purchase (which was just as momentous for my daughter as this was her first vehicle purchase). To my mind this speaks volumes about the quality of Bill Jacobs BMW. I would not hesitate to give Bill Jacobs BMW and Khalil Guisse my highest recommendation! More

I purchased a 2020 X7 from Bill Jacobs BMW using Bill Earnest. My experience was terrific. We communicated mostly through email and text messaging. Mike Adler also helped a lot through the process. I Earnest. My experience was terrific. We communicated mostly through email and text messaging. Mike Adler also helped a lot through the process. I was a bit concerned at first that something would fall through cracks by not being in front of them. They made the process simple and straight forward. I traded my Range Rover in. They received a number from their source for the trade in value. They subsequently received a lower number by about 10%. They acknowledged their mistake but stood by the higher number. This dealer stands for integrity, honesty and making the experience a pleasant one to say the least. When I picked up the X7 they made it quick easy and in these health safety times very safe. I have only the best things to say about Bill, Mike and the entire team at at Bill Jacobs. More

Sales Staff were patient Overall I had very wonderful experience of buying X5 model. Sales Manager (especially David) was patient and courteous. We started viewing a car in Overall I had very wonderful experience of buying X5 model. Sales Manager (especially David) was patient and courteous. We started viewing a car in early March and finalized our purchase in mid May. Through out this period our main communication was via email (for obvious reason - Coronavirus). It worked out very well and I think both sales and customer are happy. One minor thing - It took so long to go through the paper work process with Finance (waited long time until Finance is ready and took long time in his office to finish the paperwork). We were not impressed with Finance guy (feel like he is doing his job for the sake of doing the job, no smile, he is no non-sense). We felt like we are not welcome in his office (you could say we are too sensitive). More

I had an excellent experience purchasing a car at Jacobs BMW. The salesman, Russ Millard, was very responsive. My emails and texts were responded to immediately. Russ made it easy to choose a car and it BMW. The salesman, Russ Millard, was very responsive. My emails and texts were responded to immediately. Russ made it easy to choose a car and it was waiting for me to test drive when I arrived at the dealership. Communication was clear and transparent throughout the purchase. I would recommend Russ and Jacobs BMW to anyone looking to purchase a car. More

Amazing customer service. The team at Bill Jacobs BMW is so professional and kind. They took time to make sure we were 100% satisfied with our car purchase and treated us like The team at Bill Jacobs BMW is so professional and kind. They took time to make sure we were 100% satisfied with our car purchase and treated us like family. Highly recommend. More

Fantastic Buying Experience This was a great buying experience. I wasn't sure of the model and features I wanted and the team at Bill Jacobs BMW worked with me to find the perfe This was a great buying experience. I wasn't sure of the model and features I wanted and the team at Bill Jacobs BMW worked with me to find the perfect car. I left the dealership happy with my purchase and have had no regrets. More

Amazing experience I have purchased 7 BMW’s at Bill Jacobs over the years ..... all from Bill Earnest. As always the whole team was professional as usual... I have purchased 7 BMW’s at Bill Jacobs over the years ..... all from Bill Earnest. As always the whole team was professional as usual... More

Excellent experience Was a smooth and seamless buying experience from start to finish. Couldn't have been more pleased or impressed by the professional team at Bill Jacob Was a smooth and seamless buying experience from start to finish. Couldn't have been more pleased or impressed by the professional team at Bill Jacobs. More