Bill Jacobs BMW

A pleasure to deal with! The team at Bill Jacobs went above and beyond to ensure we found the perfect car for my needs while providing outstanding customer service. Josh Schne The team at Bill Jacobs went above and beyond to ensure we found the perfect car for my needs while providing outstanding customer service. Josh Schneider was extremely knowledgeable and responsive to any questions I had. I highly recommend the Bill Jacobs team! More

Alex exceeded my expectation! I was in a meeting all day and never get a chance to answer Alex's call. But he patiently left a message to give updates to what they're doing to my M I was in a meeting all day and never get a chance to answer Alex's call. But he patiently left a message to give updates to what they're doing to my M4. Everything was ready by the time I picked my car. All good and done in a high quality service. I never doubted Alex on his skills. Best advisor and highly recommended. Thank again! More

Great guys to work with. Best experience I’ve had with a dealership. I flew in to get my car here. They had the best options and the best price. dealership. I flew in to get my car here. They had the best options and the best price. More

Used Car Buying Experience The way Russ, and Daniel and the entire crew at Bill Jacobs BMW treated me was like I was buying a $140,000 BMW! And, no, it was a "just" used Mustan The way Russ, and Daniel and the entire crew at Bill Jacobs BMW treated me was like I was buying a $140,000 BMW! And, no, it was a "just" used Mustang! Russ took me out to the test track, which was a far better workout that around the block, and was open to just about anything I could want. The only negative is that I can't use that track to play later on! Great job, guys, thank you, Mike More

Moe is very patient and the best client advisor.i really loved working with him.great job moe.had a tough time with other client advisors when moe was on vacation. loved working with him.great job moe.had a tough time with other client advisors when moe was on vacation. More

Great Experience...Great Team!! I expected the worst going in because of a bad experience I had with the dealership several years ago. I mentioned this to Russ and he said he was go I expected the worst going in because of a bad experience I had with the dealership several years ago. I mentioned this to Russ and he said he was going to make sure that did not happen again and boy did he deliver. It was one of the easiest car buying experiences I’ve had. Russ was very patient and he took the time to answer all of my questions, even when I asked them more than once. There was none of the typical salesman tactics or back and forth negotiating. Russ was upfront and transparent about pricing and made sure I understood everything. Never once did I feel pressured to sign a deal I was not comfortable with. Working with him was like sitting and chatting with a friend that made sure you were being taken care of. And the great service did not end once the deal was done. I had an issue a few days later and I contacted Russ. He made sure everything was promptly taken care of, again with no hassle. Definitely recommend working with Russ and the Bill Jacobs Team. More

Great experience. Freindly people to work with We just bought a preowned 2019 Chevy Tahoe that was traded in. It was very nice and exactly what it was described to be. Nick was our salesman and he We just bought a preowned 2019 Chevy Tahoe that was traded in. It was very nice and exactly what it was described to be. Nick was our salesman and he was very helpful in his description of what to expect. The vehicle was very clean and ready to go when we got there as we traveled a fair distance to get there. Would have no problem buying from this dealership again. More

Nice experience. good deal! just bought a new X5, Russ and Mike were very helpful. They guided me well and helped finding the right model for me! no overselling and no push... ha just bought a new X5, Russ and Mike were very helpful. They guided me well and helped finding the right model for me! no overselling and no push... happy that I stepped into Bill Jacobs at Naperville ! thanks Russ, Mike . More

Very good experience Two days ago purchased a new vehicle from Bill Jacobs BMW in Naperville. The salesperson - Mohammed - was very professional, courteous and did everyth Two days ago purchased a new vehicle from Bill Jacobs BMW in Naperville. The salesperson - Mohammed - was very professional, courteous and did everything possible to run the purchase process as smooth as possible. He definitely went an extra mile to even compensate for quite a delay in the preparation of the financial documentation. Very brief encounter with the service department was good but should be tested more in the future. Highly recommend the dealership and ask for Mohammed if you wish to have no-nonsense purchase/sale experience. More

We purchased the vehicle from Bill Jacobs BMW in Naperville. David was our salesperson and he was excellent . He was knowledgeable and made our overall experience excellent. He did his best to make Naperville. David was our salesperson and he was excellent . He was knowledgeable and made our overall experience excellent. He did his best to make the deal work and always made sure he would do his best . He did not disappoint. I have bought many cars but this has to be one of my best experiences. I will be back in the future and will recommend to others looking at BMW More