Bill Jacobs BMW

Used Car Buying Experience The way Russ, and Daniel and the entire crew at Bill Jacobs BMW treated me was like I was buying a $140,000 BMW! And, no, it was a "just" used Mustan The way Russ, and Daniel and the entire crew at Bill Jacobs BMW treated me was like I was buying a $140,000 BMW! And, no, it was a "just" used Mustang! Russ took me out to the test track, which was a far better workout that around the block, and was open to just about anything I could want. The only negative is that I can't use that track to play later on! Great job, guys, thank you, Mike More

Moe is very patient and the best client advisor.i really loved working with him.great job moe.had a tough time with other client advisors when moe was on vacation. loved working with him.great job moe.had a tough time with other client advisors when moe was on vacation. More

Great Experience...Great Team!! I expected the worst going in because of a bad experience I had with the dealership several years ago. I mentioned this to Russ and he said he was go I expected the worst going in because of a bad experience I had with the dealership several years ago. I mentioned this to Russ and he said he was going to make sure that did not happen again and boy did he deliver. It was one of the easiest car buying experiences I’ve had. Russ was very patient and he took the time to answer all of my questions, even when I asked them more than once. There was none of the typical salesman tactics or back and forth negotiating. Russ was upfront and transparent about pricing and made sure I understood everything. Never once did I feel pressured to sign a deal I was not comfortable with. Working with him was like sitting and chatting with a friend that made sure you were being taken care of. And the great service did not end once the deal was done. I had an issue a few days later and I contacted Russ. He made sure everything was promptly taken care of, again with no hassle. Definitely recommend working with Russ and the Bill Jacobs Team. More

Great experience. Freindly people to work with We just bought a preowned 2019 Chevy Tahoe that was traded in. It was very nice and exactly what it was described to be. Nick was our salesman and he We just bought a preowned 2019 Chevy Tahoe that was traded in. It was very nice and exactly what it was described to be. Nick was our salesman and he was very helpful in his description of what to expect. The vehicle was very clean and ready to go when we got there as we traveled a fair distance to get there. Would have no problem buying from this dealership again. More

Nice experience. good deal! just bought a new X5, Russ and Mike were very helpful. They guided me well and helped finding the right model for me! no overselling and no push... ha just bought a new X5, Russ and Mike were very helpful. They guided me well and helped finding the right model for me! no overselling and no push... happy that I stepped into Bill Jacobs at Naperville ! thanks Russ, Mike . More

Very good experience Two days ago purchased a new vehicle from Bill Jacobs BMW in Naperville. The salesperson - Mohammed - was very professional, courteous and did everyth Two days ago purchased a new vehicle from Bill Jacobs BMW in Naperville. The salesperson - Mohammed - was very professional, courteous and did everything possible to run the purchase process as smooth as possible. He definitely went an extra mile to even compensate for quite a delay in the preparation of the financial documentation. Very brief encounter with the service department was good but should be tested more in the future. Highly recommend the dealership and ask for Mohammed if you wish to have no-nonsense purchase/sale experience. More

We purchased the vehicle from Bill Jacobs BMW in Naperville. David was our salesperson and he was excellent . He was knowledgeable and made our overall experience excellent. He did his best to make Naperville. David was our salesperson and he was excellent . He was knowledgeable and made our overall experience excellent. He did his best to make the deal work and always made sure he would do his best . He did not disappoint. I have bought many cars but this has to be one of my best experiences. I will be back in the future and will recommend to others looking at BMW More

Perfection My wife and I have been working with Bill Jacobs BMW of Naperville for both our cars for over 15 years. In that time we've always received the best s My wife and I have been working with Bill Jacobs BMW of Naperville for both our cars for over 15 years. In that time we've always received the best service. For every car we purchase or lease, about 1 every 3 to 4 years for each of us, Bill Jacobs has been our go-to dealership. We have leased new, bought new, bought used and traded in cars here almost exclusively for 15 years and the people are the reason. Bill Earnest is my guy here. He works hard and always finds what I am looking for. This last car was a hail marry since it didn't look like they had exactly what I was looking for at the time. He dug through the inventory nationally, and because he knows my taste and the exact things I look for in a car, he found the absolute perfect solution in a used car. It is equipped identically to what I want, need and demand from my BMWs. But he knew and when he saw it in the inventory and told me about it I knew to. This instinct is why my wife and I both keep coming back. Bill Earnest knows us and treats us like family. We will remain a Bill Jacobs customer as long as Bill E is there for us. More

I recently purchased my first BMW and would have to say it was one of the most pleasant car buying experiences I’ve dealt with. Russ made it clear from the beginning that he cared about determining the nee it was one of the most pleasant car buying experiences I’ve dealt with. Russ made it clear from the beginning that he cared about determining the needs and wants I had to make sure the car I chose would meet them. I would highly recommend Bill Jacobs BMW. More

I just recently bought my first BMW with help from Russ. He was very helpful and answered all the questions I had about my vehicle and the process. I would highly recommend working with Russ and Bill Jacobs He was very helpful and answered all the questions I had about my vehicle and the process. I would highly recommend working with Russ and Bill Jacobs BMW. More