Bill Jacobs BMW

Good experience throughout the process This was my first purchase at Bill Jacobs BMW, and it was smooth and professional and I'd do It again. Both my wife and I were pleased with the entir This was my first purchase at Bill Jacobs BMW, and it was smooth and professional and I'd do It again. Both my wife and I were pleased with the entire process. I highly recommend Bill Jacobs BMW. Josh is very knowledgeable and responsive and a pleasure to work with. Jose (BMW Genius), also knowledgeable and very good to work with. More

Great Car/Awful Customer Service I absolutely love my car, and the condition I received it in. I’m leaving this poor review because their level of customer service and attention to pe I absolutely love my car, and the condition I received it in. I’m leaving this poor review because their level of customer service and attention to personalized care along w/communication has caused more stress and frustration than what a simple transaction should contain. First off - my sales rep Jennifer Zaragoza led me to believe I would purchase the vehicle with an in-house lender that would have a comparable interest rate to one of my local lenders. LIES! I went to close on the vehicle and their in-house lender of Bank of America supplied me with an interest rate nearly DOUBLE what Jennifer led me to believe that they would match. Had she been honest during the the initial process of me touring and test driving the vehicle I wouldn’t have been upset. 2nd - Matthew Ashford from the closing department. Do NOT close on your vehicle with him. I purchased out of State and requested for him to transfer my original vanity license plate to my new registration for my new vehicle. He advised me that would be no problem. He dropped the ball. I did not hear from him for over 2 months wondering where my registration was? Then - when it finally came in the mail, I was issued a whole new license plate! Mind you - I have a vanity license plate for my business. I find this whole scenario extremely unprofessional and disappointing. BOTH Jennifer and Matthew set expectations that they did not deliver. More

5 Stars! Joshua, Rob and all of the staff at Bill Jacobs BMW were amazing from start to finish, which made it all an easy and enjoyable experience. Thank you g Joshua, Rob and all of the staff at Bill Jacobs BMW were amazing from start to finish, which made it all an easy and enjoyable experience. Thank you guys again! More

Excellent service and support! We have purchased two vehicles from Bill Jacobs BMW a new BMW X3 and a used Ford Focus. In both cases, we found their staff to be exceptional. Angel, We have purchased two vehicles from Bill Jacobs BMW a new BMW X3 and a used Ford Focus. In both cases, we found their staff to be exceptional. Angel, Josh, and Jake have been awesome to work with, and my wife and I would give them our highest rating. More

Like the dealer Brian Coston and whole team were organized informative , helpful , fast , like how they deal with their customers , they make you feel that you are im Brian Coston and whole team were organized informative , helpful , fast , like how they deal with their customers , they make you feel that you are important More

Amazing customer service! Russ was organized and attentive. He did a lot of leg work and answered a ton of questions really quickly. He offers a great personality without the p Russ was organized and attentive. He did a lot of leg work and answered a ton of questions really quickly. He offers a great personality without the pressure of so many salesmen. Russ and Terry, the manager, went above and beyond to make sure things went smoothly. More

2020 M340i Bill Earnest and his team have always been great to work with. He did not disappoint on my latest lease of a 2020 M340i. From test driving numerous Bill Earnest and his team have always been great to work with. He did not disappoint on my latest lease of a 2020 M340i. From test driving numerous vehicles to negotiating a final deal, Bill and his team made the transaction easy. More

Nestor Nestor is a truly excellent salesman to work with...he was very resourceful in making sure that we had an efficient and positive experience with Bill Nestor is a truly excellent salesman to work with...he was very resourceful in making sure that we had an efficient and positive experience with Bill Jacobs BMW....Thanks much. More

My First Visit to Bill Jacobs BMW in Naperville IL -HONG After I decided to purchase a new BMW sedan xDrive, I visited several dealerships in west suburban Chicago, However, it was at Bill Jacobs BMW I was After I decided to purchase a new BMW sedan xDrive, I visited several dealerships in west suburban Chicago, However, it was at Bill Jacobs BMW I was really gaining more confidence in seriously making a purchase decision. I met with Nestor Rodriguez, a sale representative at Bill Jacobs BMW. He communicated with us very friendly and in an excellent professionalism, He fully understood what I was looking for and appeared very knowledgeable of every BMW features. In particular, I felt no pressure through entire process from test drive, price negotiation, finance and vehicle delivery. It seemed to me everything in this dealership in a good order and being efficient. I trust my salesman Nestor and I would recommend him and this dealership to anyone who is looking for a new BMW vehicle. More

m340i with Mohammed ! Google+ is no longer available for consumer (personal) and brand accountsWorked with Mohammed ElKhatib on a new m340i purchase and couldn't be more sa Google+ is no longer available for consumer (personal) and brand accountsWorked with Mohammed ElKhatib on a new m340i purchase and couldn't be more satisfied with the experience. Great dealership, great prices, great management (Mike Adler). Very knowledgeable, quick, and professional. Financing step was also very informative and efficient. Mohammed stuck out as being very patient, knowledgeable and professional about all things cars, and sales, let alone BMW. Love the car, too! Very positive visit. More