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Bill Jacobs BMW
Naperville, IL
3,243 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,243 reviews
November 22, 2006
After buying my 01 740 I CPO from another dealer, I always took it to Bill Jacobs for service. Both warranty, CPO and general service. Always friendly, always repaired on time and they even fixed a few always took it to Bill Jacobs for service. Both warranty, CPO and general service. Always friendly, always repaired on time and they even fixed a few things that I didn't know were wrong to begin with! Pricing is fair. Staff is knowledgable and friendly and always willing to help. I don't like having to make an appointment for a loaner, a practice they recently started, but I understand and it is fair in my opinion. I recently lost my car in a serious accident. Held up fantastic. BMW's rock in the safety department! I will be buying another BMW and this time i will buy from Bill Jacobs. By far the best car dealer I have ever dealt wil. A+ in my book. More
by Xtinctss
December 24, 2005
Service always takes twice as long as they say it will. Front desk personnel are typically rude and not helpful (i.e. I say that I would like to get a turn signal lightbulb changed....they sell me a bulb f Front desk personnel are typically rude and not helpful (i.e. I say that I would like to get a turn signal lightbulb changed....they sell me a bulb for $2.50 and tell me to walk 5 feet to the service desk and they will install it. The service desk says there are other parts needed and that I should return the bulb and they will take care of the repair. Upon returning to the reception desk, one individual asks for my paperwork while the other comments that "he didn't wait for it, so we have it in the back room"....she was the one that told me to walk over to the service desk. More
by mcgrada
October 15, 2003
I bought my M3cic in May 2003 and I loved the car, the dealership and most of all my salesperson, Mike Alder.<br><br>I bought it through the internet using their extensive internet program. Mike always go dealership and most of all my salesperson, Mike Alder.<br><br>I bought it through the internet using their extensive internet program. Mike always got back to me and answered everything I needed. I felt they when out of their way to provide me with great service. <br><br>I enjoyed the car the whole summer and Mike is even helping me buy winter tires.<br><br>WOULD RECOMMEND!! More
by nixon1978
Employees Worked With
Mike Alder
