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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,270 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,270 reviews

September 26, 2024

Great service provided by Mike Alwin and the entire service team, spent time to go over all my service needs and provided great suggestions. More

by lnewberry23
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

September 26, 2024

I appreciate the service at Bill Jacobs, Mike A had been my advisor since day 1 and has always gone above and beyond each time. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2024

Wonderful customer service and service. Come for service and it's always quick and easy. Brandon's my guy ! More

by goldenkid08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 26, 2024

I knew what I wanted and Jessica was determined to make it happen. We hit a few bumps in the road, but she got it done. I couldn’t be happier with her or my car. More

by rkelloggusmc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Presniakovas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

September 25, 2024

Alex Flinn made my entire experience comfortable and enjoyable. He had all my service history with recommendations. It’s really nice they keep track of all your service for you. More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Todd, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2024

Good location easy access. Aiways wash my car.. Jeff always pleasant and keeps me informed Great employee More

by Donagberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Nov 14, 2024 -

Bill Jacobs BMW responded

Donagberg, we are so pleased you enjoyed your visit to Bill Jacobs BMW! Thanks for taking the time to leave us this information about your recent visit. Take care!

September 24, 2024

Spectacular experience! Overall staff are very welcoming and very helpful. Huge shout out to Jeff in the service department! More

by Phill T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff at Service department
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Oct 01, 2024 -

Phill T responded

Spectacular experience!

September 24, 2024

Very professional, organized and thorough operation with an amazing selection of BMWs. I would be happy to do business with them again. More

by Kk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston O’Sadnick and Giselle
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2024

Jeff Hulsebus is an excellent Service Advisor. He is professional, efficient and friendly. The service was performed quickly while I waited. More

by Jim Dreveny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Jim Dreveny, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

Alex Flinn was knowledgeable and made sure that my concerns were addressed. He even set up a time for me to meet with a BMW Genius and made sure I knew how to operate the vehicle. I appreciated his ti More

by Kristi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Kristi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

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