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Bill Jacobs BMW
Naperville, IL
3,497 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,497 reviews
December 12, 2025
Outstanding experience from start to finish. I purchased my 2026 BMW M4 Competition xDrive, and the entire process was handled with absolute professionalism. Kevin was transparent, welcoming, an I purchased my 2026 BMW M4 Competition xDrive, and the entire process was handled with absolute professionalism. Kevin was transparent, welcoming, and extremely knowledgeable. Communication was clear, upfront, and never pushy, which made everything smooth and stress-free. He took the time to walk me through the paperwork in detail and explained not just what we were doing, but why—something you rarely see. Mike Alder made sure everything was handled properly and went above and beyond to take care of me, setting the tone for a first-class experience. Mo Elkhatib in finance was equally impressive—efficient, clear, and straightforward, making the final steps seamless. The overall hospitality at Bill Jacobs BMW was top-tier. The team genuinely made me feel valued from beginning to end. If you’re looking for honesty, clarity, and a premium buying experience, this is the dealership to go to. More
by Zahid Jaweed
December 09, 2025
This was the best service. I truly enjoyed the service experience at Bill Jacobs BMW. Alex Flinn was very helpful and knowledgeable. I really like that they had courtesy cars t I truly enjoyed the service experience at Bill Jacobs BMW. Alex Flinn was very helpful and knowledgeable. I really like that they had courtesy cars to use while my car was being serviced, hands-down a five star dealership. More
by Bryant
Employees Worked With
Alex Flinn
December 08, 2025
It was a pleasurable service experience at Bill Jacobs BMW. The staff and employees there are very friendly. Alex Flinn was my service advisor and did a wonderful job. BMW. The staff and employees there are very friendly. Alex Flinn was my service advisor and did a wonderful job. More
by Zachary
Employees Worked With
Alex Flinn
December 05, 2025
Great and fast service! !! Thank you for Russ and Rob for the deal they gave me. !! Thank you for Russ and Rob for the deal they gave me. More
by Anvarshox.93
December 04, 2025
Alex was great to work with. He found a few extra things on my car and was able to get it covered under my extended warranty. I really like that I can trust somebody at the deale He found a few extra things on my car and was able to get it covered under my extended warranty. I really like that I can trust somebody at the dealership. I would recommend Bill Jacobs BMW and Alex has your service advisor. More
by Stephen
Employees Worked With
Alex Flinn
December 02, 2025
Alex Flinn always makes it a comfortable service experience. He allows for you to ask questions and gives you the opportunity to service your vehicle on time. experience. He allows for you to ask questions and gives you the opportunity to service your vehicle on time. More
by Zafar
Employees Worked With
Alex Flinn
