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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
4.9
2,683 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,683 reviews

May 01, 2024

Worked with Kwaku B. yesterday to get our new BMW X5. He was THE BEST during the entire process from start to finish. Super responsive and fast when returning emails, t More

by toddeggert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwaku Bentil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you, and have a fantastic day!

Helpful
May 01, 2024

I had a great experience purchasing a new M3 from Bill Jacobs. Buying cars normally causes me a lot of stress but my Client Advisor, Bill Earnest and Sales Manager, Robert Trax, made the process as painle More

by bradley
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Bill Jacobs BMW responded

Hi Bradley, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thanks again for the recommendation, and have an amazing day!

Helpful
May 01, 2024

Nick Huerter was great to work with. Highly recommend. Bmw is the best car ever owned. More

by Tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
May 01, 2024

My guy John is awesome. Super friendly and always has a smile. Now that’s customer service! More

by Ryanschmidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
May 01, 2024

John stout was awesome. Please go see him for service any time you need help. More

by Halltyra755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 30, 2024

Great service. Donnie is very helpful and professional. He's also knowledgeable and friendly and easy to work with. More

by Logan
Recommend Dealer
Yes
Employees Worked With
Donnie
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May 01, 2024 -

Bill Jacobs BMW responded

Hi Logan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 30, 2024

Had a great experience overall with Donnie. He was very responsive. My car was repaired in timely manner. Thank you very much More

by Ryan
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
May 01, 2024 -

Bill Jacobs BMW responded

Hi Ryan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Ryan, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 30, 2024

Donnie was polite and professional. His service and kindness was amazing. Thank you for everything.! More

by Chang
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
May 01, 2024 -

Bill Jacobs BMW responded

Hi Chang, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Chang, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 30, 2024

Excellent experience. Donnie had my car in and out quickly. He was polite and nice to work with. More

by Gary
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
May 01, 2024 -

Bill Jacobs BMW responded

Hi Gary, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Gary, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, BMW Service Center

Helpful
April 30, 2024

Thank you Mike for the great service experience. Your knowledge and expertise is always appreciated. More

by malarskiandrew
Recommend Dealer
Yes
Employees Worked With
Mike A,
Report | Print
May 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We hope to see you soon!

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