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Bill Jacobs BMW

Naperville, IL

4.9
2,752 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,752 reviews

May 31, 2024

Always a pleasure to work with Big Mike at Bill Jacobs BMW. I have three cars, three different brands and BMW, and Bill Jacobs is my favorite one of the three. I trust Mike implicitly, he always takes gr More

by JohnF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Jun 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Jun 02, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Feel free to reach out to us if you need anything. Have a wonderful day.

May 31, 2024

Our service person Alex Flinn was honest and detailed explaining what actually happened to our car. He was great to work with, and even gave us advice on how to maintain our BMW. This is what we expect f More

by Ismail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 01, 2024 -

Bill Jacobs BMW responded

Hi Ismail, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 02, 2024 -

Bill Jacobs BMW responded

Hi Ismail, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out to us if there's anything more we can do!

May 31, 2024

This was the first time I went to Bill Jacobs BMW and was treated like a person. Mike Collins in the service department was super respectful, listened to what I had to say and treated me like a valued custom More

by rymarzd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Jun 02, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 31, 2024

Mike Collins has always provided exceptional service, highly recommend Bill Jacobs for all sales and service! More

by meghan.c.dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2024 -

Bill Jacobs BMW responded

Hi Meghan, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out to us if there's anything more we can do!

May 30, 2024

I’m a proud owner of a new BMW 330xi. Bill Jacobs has an excellent sales staff and the service department is outstanding. Alex Flinn was also a big reason for us purchasing here at this d More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 31, 2024 -

Bill Jacobs BMW responded

Hi George, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

May 30, 2024

Excellent service from Donnie. He went above and beyond. The vehicle was done on time and washed. The tech video is a nice touch. More

by Mark
Recommend Dealer
Yes
Employees Worked With
Donnie
May 31, 2024 -

Bill Jacobs BMW responded

Mark, thank you so much for the positive review! Thank you again for the great review!

May 30, 2024

Donnie, my service advisor was super. My car was serviced, washed and done on time. More

by Jim
Recommend Dealer
Yes
Employees Worked With
Donnie
May 31, 2024 -

Bill Jacobs BMW responded

Hi Jim, thank you for taking the time to leave a review for us at BMW Service Center. We're happy we could meet your expectations! Thank you again for leaving us this response!

May 30, 2024

Donnie was very professional and helpful. He got us in and out quickly. He also kept us informed and got our car back the same day. More

by Gary
Recommend Dealer
Yes
Employees Worked With
Donnie. K
May 31, 2024 -

Bill Jacobs BMW responded

Hi Gary, thank you for taking the time to leave a review for us at BMW Service Center. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 30, 2024

Great experience buying my BMW! Michael Fontana was a great salesperson to work with. He was great in working with me, as I was an out of state customer. Would highly recommend! More

by ley.steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Fontana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

May 30, 2024

Purchased a car from them while being several states away, Christian and Gigi were incredible to work with. Thank you all at Bill Jacobs for your patience, professionalism, transparency ,and dedication More

by a.khanny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

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