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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,274 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,274 reviews

August 29, 2024

From the moment I arrived until I picked my car up Mike Alwin was exceptional at keeping updated with every step on my car. More

by lnewberry23
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
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Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2024

Bill Jacobs and the entire team are great,Mike Alwin in service is amazing at handling my service needs. More

by Michael Randazzo
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Michael, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care!

August 29, 2024

Thank you to Mike Alwin , was able to take care of me during a last minute emergency and got me back on the road in a timely manner. More

by Kevin R
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Kevin, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Kevin, we are very happy we could provide you with a positive experience!

August 29, 2024

All the employees at Bill Jacobs are friendly and very helpful. Alex Flinn updates you constantly and creates that unique service experience. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Mark, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2024

Mike Alwin has been servicing my cars for years and always provides excellent advice on what my car needs are. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Jeff, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

August 28, 2024

Great experience with Alex Flinn. We always service our cars with him. It’s really nice to have that relationship at the dealership. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Aug 29, 2024 -

Bill Jacobs BMW responded

Anthony, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 27, 2024

Great service, and beautiful Facility. Brendon was very professional and knowledgeable. All of which is why I continue to return. 5 stars! More

by Brianswanson480
Recommend Dealer
Yes
Employees Worked With
Brendon
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 26, 2024

Both my father and myself drove from Milwaukee to buy our cars from Bill Jacobs BMW. We both had the pleasure of working with Jose Vargas and our experience was outstanding. While there are other BMW dealers More

by john.lavelle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We are always more than happy to assist you if anything else comes up. Take care!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Feel free to reach out to us if you need anything. Have a wonderful day.

August 25, 2024

Great experience from beginning to finish my service advisor. Donnie was friendly and service and relatively quick. More

by jinlee
Recommend Dealer
Yes
Employees Worked With
Donnie. K
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Aug 31, 2024 -

Bill Jacobs BMW responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 25, 2024

My service advisor Donnie was great. It took his time and reviewed all points of my X5. I was very happy when I left. More

by MR.Delon
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

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