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Bill Jacobs BMW

Naperville, IL

5.0
3,227 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,227 reviews

July 11, 2024

My Experience with Bill Earnest in Sales was super excellent!!!! I recommend Bill to everybody who wants to buy a BMW. He is very nice and honest person. More

by rumeliotis
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Jul 12, 2024 -

Bill Jacobs BMW responded

Hello Rumeliotis, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 10, 2024

Professional and Knowledgeable staff. Helpful in all respects. Respectful of my time. A pleasant buying experience More

by gerry.scalgione
Recommend Dealer
Yes
Employees Worked With
GIOVONNA MONTALVO
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Jul 11, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 10, 2024

Jeff Hulsebus, my service advisor, was courteous and listened to my concerns. Service was efficient and done with care. More

by Canman5002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Jul 11, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 10, 2024

My vehicle had two open recalls performed at Bill Jacobs BMW. Making an appointment was convenient and my service writer Alex Flinn did a great job. I was done with service in an hour. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jul 11, 2024 -

Bill Jacobs BMW responded

Hello Sharon, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Jul 11, 2024 -

Bill Jacobs BMW responded

Hello Sharon, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 09, 2024

Bill Jacobs BMW has been our #1 dealer for 20 years. Our family and friends have been customers for a long time. Recently had the opportunity to work with Alex Flinn. He really makes the whole experienc More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jul 10, 2024 -

Bill Jacobs BMW responded

Hi Denise, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

July 09, 2024

I recently purchased a 2024 BMW X3 from Bill Jacobs BMW, and my experience with Russ Millard was exceptional. From the moment I stepped into the facility, I was greeted with smiles and a clean environment. More

by akbarfaruqi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 08, 2024

Alex Flinn was very helpful. He put a lot of time into getting me an estimate for my car. He even worked around my schedule when making the appointment. More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jul 09, 2024 -

Bill Jacobs BMW responded

Hi Victoria, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jul 10, 2024 -

Bill Jacobs BMW responded

Hi Victoria, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

July 06, 2024

Russ Millard is a great and fair advisor. Provided transparent process on the car I wanted. More

by Danny Nguyen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
Jul 08, 2024 -

Bill Jacobs BMW responded

Hi Danny, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

July 06, 2024

Preston O’Sadnick was our sales advisor. We have purchased several vehicles over the past few years including, 2 BMW’s, and yesterday was by far the best experience we have had. Entire team More

by Ed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston O’Sadnick
Jul 08, 2024 -

Bill Jacobs BMW responded

Hi Ed, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 06, 2024

Great people. Helpful and easy to deal with. Fair deal making and good service too. More

by bmwharris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Fontana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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