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Bill Jacobs BMW
Naperville, IL
3,222 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,222 reviews
May 31, 2024
Always a pleasure to work with Big Mike at Bill Jacobs BMW. I have three cars, three different brands and BMW, and Bill Jacobs is my favorite one of the three. I trust Mike implicitly, he always takes gr BMW. I have three cars, three different brands and BMW, and Bill Jacobs is my favorite one of the three. I trust Mike implicitly, he always takes great care of me and I'll likely be a customer for a long time. More
by JohnF
Employees Worked With
Mike Collins
May 31, 2024
Mike Collins has always provided exceptional service, highly recommend Bill Jacobs for all sales and service! highly recommend Bill Jacobs for all sales and service! More
by meghan.c.dalton
May 31, 2024
Harry Giaos was very cordial, patient and professional. He is an exemplary salesman. Gigi was very nice and professional. Jessica was very nice in walking me through the car and the features. She wi He is an exemplary salesman. Gigi was very nice and professional. Jessica was very nice in walking me through the car and the features. She will make a great saleslady. I encountered challenges with the accounts manager. She displayed condescension, rudeness, and a lack of attentiveness. I nearly left the dealership, but Amir, the accounts director, intervened and addressed my issue in a constructive manner. Amir’s professionalism impressed me, and I ultimately purchased the necessary package. His attentive listening and prompt resolution were commendable. More
by Paul O
May 30, 2024
Great experience buying my BMW! Michael Fontana was a great salesperson to work with. He was great in working with me, as I was an out of state customer. Would highly recommend! Michael Fontana was a great salesperson to work with. He was great in working with me, as I was an out of state customer. Would highly recommend! More
by ley.steve
Employees Worked With
May 30, 2024
Purchased a car from them while being several states away, Christian and Gigi were incredible to work with. Thank you all at Bill Jacobs for your patience, professionalism, transparency ,and dedication away, Christian and Gigi were incredible to work with. Thank you all at Bill Jacobs for your patience, professionalism, transparency ,and dedication to making this deal work for all parties involved. I am very happy with my purchase! More
by a.khanny
May 30, 2024
I’m a proud owner of a new BMW 330xi. Bill Jacobs has an excellent sales staff and the service department is outstanding. Alex Flinn was also a big reason for us purchasing here at this d Bill Jacobs has an excellent sales staff and the service department is outstanding. Alex Flinn was also a big reason for us purchasing here at this dealership. More
by George
Employees Worked With
Alex Flinn
May 28, 2024
Bill Jacobs BMW has the best employees. Everyone that works here is very polite and treats customers well. Alex Flinn my service guy is amazing. I always have great experience. Everyone that works here is very polite and treats customers well. Alex Flinn my service guy is amazing. I always have great experience. More
by Robin
Employees Worked With
Alex Flinn
