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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,222 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,222 reviews

April 30, 2024

Mike Collins 10/10 recommend! !! We're beyond happy to deal with Mike. If you need anything from oil change, questions or anything else Mike Collins is the best person to ask f More

by cro80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope to be of service to you again in the future. Best wishes, BMW Service Center

April 30, 2024

Have had my M4 maintenance completed here since new. Micheal Collins has been our service advisor for the longest time and he is TOP NOTCH! He’ll go out of his way to help with getting our car service d More

by Grubeda7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Collins
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

April 30, 2024

Nick Huerter was Awesome. Highly recommend this dealership for all your vehicle needs. Great work here More

by Tanner12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, BMW Service Center

April 30, 2024

I had my vehicle towed in the other day with a check engine light on. My service rep Alex Flinn did a great job in finding out the problem quickly. My car was fixed the very next day. Great service. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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May 03, 2024 -

Bill Jacobs BMW responded

Hi Robert, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 30, 2024

I waited at the dealership while my oil change was getting done. The service person Alex Flinn was very knowledgeable and made sure to let me know what items needed repair. I will definitely be back t More

by Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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May 03, 2024 -

Bill Jacobs BMW responded

Hi Christopher, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 30, 2024

Alex Flinn’s exceptional customer service is why we choose BMW. He makes the entire experience enjoyable and head ache free. Love my BMW. More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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May 03, 2024 -

Bill Jacobs BMW responded

Hi Jennifer, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

April 30, 2024

Very satisfied customer. I know Mike Collins since 2004. He's the best guy to ask for if you have questions or any service on your BMW. Thank you Mike!!! More

by Nick77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

April 30, 2024

Thank you Mike for the great service experience. Your knowledge and expertise is always appreciated. More

by malarskiandrew
Recommend Dealer
Yes
Employees Worked With
Mike A,
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May 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We hope to see you soon!

April 30, 2024

Mike Collins was great as always. He is very friendly and helpful and definitely knows what he's talking about. Always keeps me updated on repairs so I don't even have to call to find More

by m3enthused
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Bernard
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIOVONNA MONTALVO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

April 29, 2024

My first service experience was amazing. Alex Flinn walked me through the service department and showed me where everything is. He was extremely helpful and now I know exactly how BMW servic More

by Vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
May 02, 2024 -

Bill Jacobs BMW responded

Hi Vincent, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

May 02, 2024 -

Bill Jacobs BMW responded

Hi Vincent, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

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