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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,573 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,573 reviews

October 19, 2024

Donnie made the whole service experience seamless. He explained the service and was upfront about what was needed on a vehicle. More

by Dalave
Recommend Dealer
Yes
Employees Worked With
Donnie
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Dalave, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2024

Very friendly and efficient customer service by Donnie. I highly recommend and felt it was a great experience More

by Sara
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 19, 2024

Excellent service by Donnie and Mike the shop manager. I was showed all recommended repairs which was nice. More

by Dan
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Dan, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! We hope to see you soon!

October 19, 2024

I had the pleasure of working with Client Advisor Giovanna Montalvo, who ensured a smooth and seamless ordering process. She provided timely updates throughout, making the entire experience exception More

by iamjoe68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GIOVONNA MONTALVO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Bill Jacobs BMW responded

Iamjoe68, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We look forward to your next visit! Take care!

October 19, 2024

Great customer service from everyone, Especially my advisor. Donnie, he is always very personable and polite. More

by Jackie
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Jackie, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 19, 2024

Donnie in the service department was awesome. He was kind and very helpful. He was knowledgeable about the service. More

by Lutz
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 18, 2024

Donnie and the staff were awesome. Quick in and out service. The facility will was nice and clean. More

by pradippatel45
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 18, 2024

My service advisor Donnie and service was excellent. Car was also washed. Work performed in a reasonable time frame. More

by Joe
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Joe, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! We look forward to your next visit! Take care!

October 18, 2024

Their customer service is outstanding. Donnie answered all my questions and was very quick with the repairs. More

by Mark
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Mark, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

Alex Flinn was so helpful. My first service visit and I had so many questions. He was kind enough to spend time and make sure I had a real good experience. More

by Sasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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