Bill Jacobs BMW

I recently purchased a used Audi S5 convertible from this dealership. At first everything seemed fine. I noticed at the dealership that the front camera was blurry. I thought it was just dirty so I didn't th dealership. At first everything seemed fine. I noticed at the dealership that the front camera was blurry. I thought it was just dirty so I didn't think anything of it. Once I got home, upon further inspection I noticed the camera lens was cracked. I reached back out and asked if they would repair this item. They refused. I replied that they sold this vehicle that they knew to have a defect. They replied that when they have off brand vehicles that come in, they check for safety and functionality. "We have not the internal means to check an Audi as they do a BMW. This all being said, a crack like this can be many times overlooked and it is not a direct threat to safety and drivability." I'm not sure of their reconditioning standards when this misses their notice. I know wonder if they missed this issue, is the rest of the vehicle safe? I sent pictures of the issues to no avail. If I could attach the pictures to show the safety issue I would. I drove over 2 hours to purchase this vehicle and this experience showed me that this was a mistake on my part. If you are looking for a dealership that is meticulous about used vehicles and their condition, takes responsibility for their vehicles, and wants to treat their customers the right way, please avoid this dealership. Learn from my expensive mistake. More

Last week I picked up my 7th new BMW from Bill Jacobs. I can't say enough about these guys. Bill Earnest is my client advisor. Over the years he's been a pleasure to work with. He is far less concerne I can't say enough about these guys. Bill Earnest is my client advisor. Over the years he's been a pleasure to work with. He is far less concerned with selling me a car, and more interested in maintaining a long-term personal relationship. He is an excellent resource for all things related to owning and driving BMW's. Even when I just come in for maintenance, he always takes the time to find out how I'm doing, let me know what's new, and see if there is anything that he can do for me. My service advisor is Mike Alwin and he is also a great resource for me. I will never shop anywhere else. More

Alex Flinn is very professional and accommodating for my busy schedule. He never over complicates services and does a great job explaining repairs. busy schedule. He never over complicates services and does a great job explaining repairs. More

Per usual John is a class act. I travel to this dealership solely due to the quality of work and customer service I receive every time. Keep up the good work! I travel to this dealership solely due to the quality of work and customer service I receive every time. Keep up the good work! More

Alex Flinn is extremely helpful and always has the time to help answer any questions that I have. to help answer any questions that I have. More

Dealership is very clean. Great service department that got us in quickly. Car was washed and ready to go. Great service department that got us in quickly. Car was washed and ready to go. More

Great Dealership! The variety of cars on-site is tremendous. Easy access to all areas of the dealership both inside and out. The variety of cars on-site is tremendous. Easy access to all areas of the dealership both inside and out. More

BMW X7 2024. Quick and easy deal. No xx. See Preston there. Superb customer service. Quick and easy deal. No xx. See Preston there. Superb customer service. More

I have worked with Jeff Huslebus service advisor for my BMW X5 maintenance services. Jeff is very knowledgeable on BMW cars and advise you what have to be done on service call. I enjoyed working with him BMW X5 maintenance services. Jeff is very knowledgeable on BMW cars and advise you what have to be done on service call. I enjoyed working with him. More

Excellence service. Jeff Hulsebus. Was very professional and explained every I give him a A Jeff Hulsebus. Was very professional and explained every I give him a A More