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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,239 Reviews
Call Service Center (630) 718-2860

1,239 Reviews of Bill Jacobs BMW - Service Center

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April 01, 2024

Alex Flinn impressed me with the level of care and customer service. Most places try to sell you services that are really not needed. Alex was genuinely honest and doing right by the customer. More

by Angela
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Apr 04, 2024 -

Bill Jacobs BMW responded

Hi Angela, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2024

When visiting this dealership I was greeted by John with a smile. Great guy and even better service. More

by Joshuadavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
Apr 02, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 31, 2024

I had a really great first visit with John Stout. My car was in and out without a hiccup. More

by TonyArre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stout
Report | Print
Apr 02, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 31, 2024

I brought my new bmw x5 in for service when I got a Flat but thankfully I ran into John who was able to take care of me. More

by Jeff S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
Apr 02, 2024 -

Bill Jacobs BMW responded

Hi Jeff, thank you for taking the time to let us know how we did. We hope you have a great day!

Apr 02, 2024 -

Bill Jacobs BMW responded

Hello Jeff, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 31, 2024

I have no other words than timely and efficient. Keep doing what you are doing. I’ll be back. More

by SeanSch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
Apr 02, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 31, 2024

I had a great first visit with my old 2002. John was great to talk to and understands the brand. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
Apr 02, 2024 -

Bill Jacobs BMW responded

Hi Jess, thank you for taking the time to let us know how we did. We hope you have a great day!

March 30, 2024

Came in with no appointment and Donnie was able to assist me and get me right back on the road. Thank you! More

by Jose
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Jose, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Jose, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

Great experience with advisor, Jacob Murrar. Every.Single.Time. My service calls have all went smooth and no delay. Jacob gives me confidence that the service will be complete and worry free. H More

by jordanreg
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

Great experience with advisor, Jacob Murrar. Every.Single.Time. My service calls have all went smooth and no delay. Jacob gives me confidence that the service will be complete and worry free. More

by Tomcozy1
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

Jacob gives me confidence that the service will be complete and worry free. His great customer service will keep me a Bill Jacobs client! More

by Muddala1
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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