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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,239 Reviews
Call Service Center (630) 718-2860

1,239 Reviews of Bill Jacobs BMW - Service Center

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March 30, 2024

Brendon Chervinko is a model of customer service. He made sure I was checked in quickly and listened to how I felt about the car and any issues I was concerned about. He is excellent at making you f More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

Thank you for the great customer service and support Donnie. You'll be my dealer from now on. More

by Seth
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Seth, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Seth, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

Top notch service from the beginning. Donnie and Dan were great. Went over the entire vehicle with me. More

by Anthony
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

I have purchased many vehicles through Bill Jacobs. But over the years my service Advisor Alex Flinn has been the main reason for why I stay with BMW. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Eric, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Eric, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

Great service experience from beginning to finish. John was friendly and made sure my service visit was quick. More

by Will
Recommend Dealer
Yes
Employees Worked With
John. S
Report | Print
Apr 02, 2024 -

Bill Jacobs BMW responded

Hi Will, thank you for taking the time to let us know how we did. We hope you have a great day!

Apr 02, 2024 -

Bill Jacobs BMW responded

Hello Will, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 30, 2024

Excellent communication from are service rep John. He made sure the service was complete and the vehicle was washed. More

by Angie
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Apr 02, 2024 -

Bill Jacobs BMW responded

Hello Angie, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Apr 02, 2024 -

Bill Jacobs BMW responded

Hi Angie, thank you for taking the time to let us know how we did. We hope you have a great day!

March 29, 2024

Alex was very helpful in accessing what was needed for repair. It allows my wife and I to budget and repair what is needed now. Alex spent time with us and we look forward to scheduling our next appointme More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Andy, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Until the next time we meet, take care!

March 29, 2024

Donnie was great to work with. Kept me up to date and got me out on time. More

by Lee
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Lee, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

March 29, 2024

Thank you Mike A for the exceptional service visit. My car is always well taken care of. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Stella, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

March 29, 2024

I’ve always had exceptional service at BillJacobs BMW. Brendon was knowledgeable (thanks to his years of technician experience) and helpful throughout the service process. I only service my BMWs at this d More

by Brandon
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Chervinko
Report | Print
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Brandon, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

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