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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,252 Reviews

1,252 Reviews of Bill Jacobs BMW - Service Center

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December 10, 2023

Always Jacob Murrar does a great job servicing my BMW. Cleanest service department I had ever seen. Always a great experience. More

by gazi3001
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Dec 11, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Dec 11, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We hope to be of service to you again in the future. Best wishes, BMW Service Center

December 06, 2023

Jeff was Courteous and well organized- prompt as well. He provided excellent service and is well mannered. More

by Jdoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 07, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We look forward to your next visit! Take care!

Dec 08, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2023

Jeff in the service center is the best! Honest, up front, and trustworthy. I wouldn’t trust my BMW to anyone else. He’s kept me safe on the road for many years. More

by katheryn.madden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 06, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

December 05, 2023

Mike Collins in the service department is outstanding! His down-to-earth explanations make sense and you just know you’re in good hands. I’ve never been surprised or disappointed. Top rating earned. More

by ELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Bentil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
Dec 07, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, BMW Service Center

December 01, 2023

thank you Mike A for a quick and efficient service visit. I can always rely on a great service at Bill Jacob’s. More

by lindseyamalarski
Recommend Dealer
Yes
Employees Worked With
Mike A
Dec 02, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2023

Thank you for the great experience on my first visit! I will continue bringing my vehicle here over the dealer closer to home. Shout out to Brendan for making my experience so great! More

by cochraneb953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
Nov 29, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2023

I highly recommend my advisor, Brendon, for any of your service needs. He is professional, kind, and trustworthy. What made me so comfortable is his past history of working as a BMW mechanic for over 12 ye More

by Bryndal.hickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Nov 29, 2023 -

Bill Jacobs BMW responded

Hi Bryndal, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nov 29, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thanks again for the recommendation, and have an amazing day!

November 19, 2023

Jacob Murrar is an outstanding service advisor. Always appreciate the quick response on my vehicle and getting updated throughout the process. Thank you so much for taking care of all my maintenanc More

by Mohammadbj94
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 21, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 19, 2023

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the x7. More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 21, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 19, 2023

Came in today without an appointment for a flat tire. Jacob Murrar inspected my tires an made sure they had one in stock and got me back on the road in no time. More

by laura jaicomo
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 21, 2023 -

Bill Jacobs BMW responded

Hi Laura, we are so happy to read such a great review about BMW Service Center! If you have any further questions, please give us a call. We're always happy to help!

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