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Bill Jacobs MINI
Naperville, IL
709 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 709 reviews
October 31, 2025
Mitch in the Service Department provides the absolute best customer service experience with a genuine personal touch when working with us. Scheduling is fast and efficient. Service is always completed in best customer service experience with a genuine personal touch when working with us. Scheduling is fast and efficient. Service is always completed in the promised timeframe and done thoroughly. More
by MINI
Employees Worked With
Mitch Shefveland
October 30, 2025
Mitch Shefveland is truly the best! Every time I need to schedule maintenance for my MINI, he takes care of every detail and makes the process so easy. Mitch consistently goes above and Every time I need to schedule maintenance for my MINI, he takes care of every detail and makes the process so easy. Mitch consistently goes above and beyond to accommodate my difficult schedule, always showing patience and great communication. From booking to delivery, he keeps me informed every step of the way—before, during, and after my appointment—so I always know what to expect. I’m so grateful to have Mitch at Bill Jacobs as my go-to person for maintaining my beloved MINI. Thank you, Mitch! More
by Samantha
Employees Worked With
Mitch Shefveland
October 15, 2025
great service every time i go there to get my car worked on- have also bought another one there-im on my third mini! on- have also bought another one there-im on my third mini! More
by ruth.rey
Employees Worked With
October 13, 2025
Mitchell Schefveld and the team at Bill Jacobs Mini service department do great work at serving my mini. The work is done quickly with excellence. The keep me well informed of the service needs of the service department do great work at serving my mini. The work is done quickly with excellence. The keep me well informed of the service needs of the vehicle and preventative maintenance. More
by mike 46324
Employees Worked With
Mitchell Shefveld
