Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs MINI
Naperville, IL
714 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 714 reviews
December 02, 2025
Thank you for taking care of the car, and making sure that my car needs were met and not making me feel pressured about what needs were needed. And the urgency of some items. Thank you Mitchell that my car needs were met and not making me feel pressured about what needs were needed. And the urgency of some items. Thank you Mitchell More
by dryusufdc
Employees Worked With
Mitchell Shefveland
November 24, 2025
The service department at Bill Jacobs Mini is top notch. Scheduling is very straightforward and you get to talk to a real person right away. I am always excited when I learn that Mitch Shefveland will be ou Scheduling is very straightforward and you get to talk to a real person right away. I am always excited when I learn that Mitch Shefveland will be our service advisor. He is very knowledgeable about the Mini and gives great advice about the services needed. More
by Steven McGee
Employees Worked With
Mitchell Shefveland
November 24, 2025
Elgan was an excellent and knowledgeable salesperson, and Ali showed me all the bells and whistles! Great team and buying experience! Ali showed me all the bells and whistles! Great team and buying experience! More
by samlaf
November 09, 2025
I purchased my Mini in 2016, which is when I first met my service expert, Mitchell Shefveland. Since then, Mitchell has been instrumental in making sure my Mini Cooper runs at its best. He’s professional, kn service expert, Mitchell Shefveland. Since then, Mitchell has been instrumental in making sure my Mini Cooper runs at its best. He’s professional, knowledgeable, and always provides excellent recommendations. Beyond that, he’s incredibly understanding and genuinely kind. Visiting Mitchell feels like walking into Cheers—where everyone knows your name. He’s truly one of the most personable people I’ve ever met. More
by drnrunning
Employees Worked With
Mitchell Shefveland
October 31, 2025
Mitch in the Service Department provides the absolute best customer service experience with a genuine personal touch when working with us. Scheduling is fast and efficient. Service is always completed in best customer service experience with a genuine personal touch when working with us. Scheduling is fast and efficient. Service is always completed in the promised timeframe and done thoroughly. More
by MINI
Employees Worked With
Mitch Shefveland
