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Bill Jacobs MINI
Naperville, IL
677 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 677 reviews
May 29, 2025
Though the dealership is a fair drive for us as we live 90 minutes away the staff is always very courteous and professional during our visit. Why wouldn’t they be? After all they work with Minis. 90 minutes away the staff is always very courteous and professional during our visit. Why wouldn’t they be? After all they work with Minis. More
by Bosley40
Employees Worked With
Mitch
May 20, 2025
We were very impressed at the level of attention we received servicing our Mini that had been in storage for 7 years. Mitch, our service manager went way out of his way to answer our multiple calls wit received servicing our Mini that had been in storage for 7 years. Mitch, our service manager went way out of his way to answer our multiple calls with questions on what we should do as service items popped up after inspections and road testing. He took as much time as it needed to explain each item of service and make sure that all was done and ready by our pick up.deadline. Mitch treated us more like family than a customer, which I really appreciated, Thank you. More
by james.bernardi
Employees Worked With
Mitch
May 15, 2025
This dealership is very customer friendly. Mitch is a great asset to this dealership. He is always very helpful and professional. It is where we don’t mind coming to get the car serviced. Mitch is a great asset to this dealership. He is always very helpful and professional. It is where we don’t mind coming to get the car serviced. More
by act2734
Employees Worked With
Mitch
May 05, 2025
Mitch is always helpful and never presses for any unnecessary add on services. He also keeps me on track with what is suggested for preventative measures. I appreciate his honesty when I make my ap unnecessary add on services. He also keeps me on track with what is suggested for preventative measures. I appreciate his honesty when I make my appointments. More
by stacynromy
Employees Worked With
Mitch Shefveland
April 29, 2025
Mitch and his team went beyond to save my vehicle from the abyss, with patience, understanding and trustworthy advice. Car repairs can be more difficult and taxing on your soul than we can sometimes handl the abyss, with patience, understanding and trustworthy advice. Car repairs can be more difficult and taxing on your soul than we can sometimes handle. Mitch took one on one attention and I would highly recommend this dealership and the service department! More
by michaelvivirito
Employees Worked With
Mitch
April 29, 2025
My service advisor kept me well in the loop on status, next steps and timing. He went to bat for some warranty claims in addition to making sure I had a loaner. next steps and timing. He went to bat for some warranty claims in addition to making sure I had a loaner. More
by jftobolski
Employees Worked With
Mitch
April 17, 2025
The service Advisor, Mitch Shefveland was so accommodating and professional. Definitely in good hands here. accommodating and professional. Definitely in good hands here. More
by loukookachoo
