Bill Jacobs MINI

Mitch is always helpful and never presses for any unnecessary add on services. He also keeps me on track with what is suggested for preventative measures. I appreciate his honesty when I make my ap unnecessary add on services. He also keeps me on track with what is suggested for preventative measures. I appreciate his honesty when I make my appointments. More

Mitch is the best. Always on time, communication is great and he is very thorough. Always on time, communication is great and he is very thorough. More

Mitch and his team went beyond to save my vehicle from the abyss, with patience, understanding and trustworthy advice. Car repairs can be more difficult and taxing on your soul than we can sometimes handl the abyss, with patience, understanding and trustworthy advice. Car repairs can be more difficult and taxing on your soul than we can sometimes handle. Mitch took one on one attention and I would highly recommend this dealership and the service department! More

My service advisor kept me well in the loop on status, next steps and timing. He went to bat for some warranty claims in addition to making sure I had a loaner. next steps and timing. He went to bat for some warranty claims in addition to making sure I had a loaner. More

The service Advisor, Mitch Shefveland was so accommodating and professional. Definitely in good hands here. accommodating and professional. Definitely in good hands here. More

Mitch was awesome. He thoroughly explains everything and makes his clients feel welcome every time. Highly recommend! He thoroughly explains everything and makes his clients feel welcome every time. Highly recommend! More

Good communication and explanation of services that need to be done. I appreciate them bringing me to the car to show me step by step what they look for. to be done. I appreciate them bringing me to the car to show me step by step what they look for. More

This is our fourth Mini leased from Bill Jacobs and each time has been a straight-forward and simple process. This time we went for an EV (Countryman SE) and had many more questions than usual. Ali was prof time has been a straight-forward and simple process. This time we went for an EV (Countryman SE) and had many more questions than usual. Ali was professional and very helpful in answering our questions. Ali took his time explaining and showing what the EV has to offer and never felt rushed. Much appreciated! The rest - financing, doc signing, all very smooth. Always a positive experience. I would and have recommended this dealership to others. Thanks again. More

The Worst! Terrible experience leasing the car that took 6 hours for finance. Even worse turning it back in. They emailed me the wrong disposition fee without i Terrible experience leasing the car that took 6 hours for finance. Even worse turning it back in. They emailed me the wrong disposition fee without including the tax and turned me into the credit agency for $24.50 tax bill they forgot to charge me. Go anywhere else. More

Every aspect of this process exceeded my expectations. Ali was kind, helpful, and never “pushy”. I truly felt that I was heard. Ali was kind, helpful, and never “pushy”. I truly felt that I was heard. More