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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
723 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 723 reviews

December 01, 2025

Great customer service Great, customer service. Great customer service great customer service. Great customer service. More

by Jbraun1868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
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Jan 22, 2026 -

Bill Jacobs MINI responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 24, 2025

The service department at Bill Jacobs Mini is top notch. Scheduling is very straightforward and you get to talk to a real person right away. I am always excited when I learn that Mitch Shefveland will be ou More

by Steven McGee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Jan 22, 2026 -

Bill Jacobs MINI responded

Hi Steven, we strive for 100% satisfaction, and it is great to see you had such a positive experience at MINI Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 24, 2025

Elgan was an excellent and knowledgeable salesperson, and Ali showed me all the bells and whistles! Great team and buying experience! More

by samlaf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elgan Erastus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Daraiseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2026 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Until the next time we meet, take care!

November 09, 2025

I purchased my Mini in 2016, which is when I first met my service expert, Mitchell Shefveland. Since then, Mitchell has been instrumental in making sure my Mini Cooper runs at its best. He’s professional, kn More

by drnrunning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Jan 22, 2026 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! Feel free to reach out to us if you need anything. Have a wonderful day.

November 05, 2025

I always get prompt service when I'm here. Mitch is a true professional, and has everything organized. More

by jordansamuels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefvland
Report | Print
Jan 22, 2026 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2025

Bill Jacobs always took amazing care of me and my car… they were a delight to work with! More

by Mattyboy.myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shfeveland
Report | Print
Jan 22, 2026 -

Bill Jacobs MINI responded

Hi, thank you for your kind words and this wonderful review! We hope to see you soon!

October 31, 2025

Mitch Shefveland is an awesome advisor. He is very professional and willing to help with rhings you need with your Mini. The best! More

by R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Jan 22, 2026 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! Until the next time we meet, take care!

October 31, 2025

If you need service in your car, I recommend asking for Mitch, he was very helpful and nice the whole time my car was in the repair shop. More

by Gerardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Jan 22, 2026 -

Bill Jacobs MINI responded

Gerardo, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2025

Mitch in the Service Department provides the absolute best customer service experience with a genuine personal touch when working with us. Scheduling is fast and efficient. Service is always completed in More

by MINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Jan 22, 2026 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2025

Mitch is personable, honest and goes out of his way to convey you are a valued customer! More

by Lt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Jan 22, 2026 -

Bill Jacobs MINI responded

Hi, thanks for your praise and kind comments about our team. We hope to see you soon!

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