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Bill Jacobs MINI
Naperville, IL
581 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 581 reviews
February 20, 2023
Mitch was very helpful when I had to bring my car in for service. He made the whole process quick and easy and offered a loaner car as well. Very good service service. He made the whole process quick and easy and offered a loaner car as well. Very good service More
by Tommy.cronin
Employees Worked With
Mitch shefveland
Helpful February 17, 2023
Mitch ins the service department is always a pleasure. From the time I arrive, through the various status updates of my vehicle to completion. I am very pleased with the service all around. From the time I arrive, through the various status updates of my vehicle to completion. I am very pleased with the service all around. More
by Tiana
Employees Worked With
Mitch Shefveland
February 10, 2023
My entire visit was a positive one. Even the initial scheduling was very easy. Mitch and Brendon were extremely helpful and professional in assisting me and my JCW with its first oil ch Even the initial scheduling was very easy. Mitch and Brendon were extremely helpful and professional in assisting me and my JCW with its first oil change! Highly recommend! More
by Visconti1910
Employees Worked With
Mitch, Brendon
February 03, 2023
BJM was very good and sold me my MINI SE at MSRP. No weirdness, we agreed on a price and i ordered it. It came in last August 2022 and was pretty much perfect. I recommend Bill Jacobs No weirdness, we agreed on a price and i ordered it. It came in last August 2022 and was pretty much perfect. I recommend Bill Jacobs More
by tom
Employees Worked With
Brenden??
February 03, 2023
A great experience every time I come in! Everyone is so friendly, personable and very knowledgeable! And, I love working with Mitch! He explains everything very well. I am never talked do Everyone is so friendly, personable and very knowledgeable! And, I love working with Mitch! He explains everything very well. I am never talked down to nor pressured. I could tell you stories about service contacts at another brand! So glad I made the switch! More
by lkeefer44
Employees Worked With
Mitch Shefveland
February 01, 2023
They are very customer focused and Brendon Chervinko is an excellent service advisor! My car is always clean when I pick it up and it’s always ready on time and they tell me upfront exactly what’s needed a an excellent service advisor! My car is always clean when I pick it up and it’s always ready on time and they tell me upfront exactly what’s needed and there are no surprises. More
by Tchervinko
Employees Worked With
Brendon Chervinko
January 31, 2023
Working with Bill Jacobs has been easy and I would recommend. There are quick to provide great service and make up for when things do not go according to plan. recommend. There are quick to provide great service and make up for when things do not go according to plan. More
by JoeyB
Employees Worked With
Mitch
January 31, 2023
Brendon and Mitchell were great! Explained what was and wasn’t covered through my warranty. Great communication and kind people! Explained what was and wasn’t covered through my warranty. Great communication and kind people! More
by sophiemarie1999
Employees Worked With
Mitchell, Brendon
