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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
575 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 575 reviews

December 20, 2022

I have never been disappointed with the service I received at Bill Jacobs Mini in Naperville. Today the service agent Mitch Shefveland did an outstanding job explaining everything and answering all o More

by Richard Stringham
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
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Mar 01, 2023 -

Bill Jacobs MINI responded

Hello Richard, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
December 14, 2022

Mitch Shefveland was incredibly helpful with his guidance and advice on the service that my car will require today and going forward. He was prompt and honest about expectations and maintenance requirements More

by Marissadupont2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Mar 01, 2023 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
December 13, 2022

What great service and care Mitch Shefveland gives us and our car one every visit. Thanks for all you do! More

by drickard_rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Mar 01, 2023 -

Bill Jacobs MINI responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
December 11, 2022

Bill Jacobs Mini has been great to deal with. My service advisor, Mitch Shefveland is the best service advisor I have dealt with at any dealer hands down. If you drive a Mini make sure you head o More

by JCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Dec 13, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
December 09, 2022

Mitch is an amazing service advisor to work with he is detailed and honest in his break down and an overall nice person. More

by Sahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Dec 12, 2022 -

Bill Jacobs MINI responded

Hi Sahmad, thank you for your kind review; we are happy to pass along your comments to Mitch here at Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
December 08, 2022

Brendon in service took excellent care of me He kept me in formed and got me fixed up More

by trieker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
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Dec 09, 2022 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brendon here at Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
December 05, 2022

Top level service and communication. Service advisor Brendon is very professional as he answered all questions in detail. Would highly recommend reaching out to Brendon on all your servi More

by Wesleychang0710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Dec 06, 2022 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

Dec 07, 2022 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
December 02, 2022

It’s always a pleasure working with Mitch. Customer service is a top priority when providing service to customers. He is very knowledgeable and respectful. Always calls to update on progres More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
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Dec 04, 2022 -

Bill Jacobs MINI responded

Hello Monica! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
December 02, 2022

Bill Jacob’s mini service department is great! I was assigned Mitchell as my service provider. He is very knowledgeable and nice. I’ve never had such a thorough inspection done on my mini. I woul More

by Jharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Dec 04, 2022 -

Bill Jacobs MINI responded

Hi Jharrison, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs MINI

Helpful
December 01, 2022

Brendon Chervinko was great! He took good care of us perfectly Loved the video updates. More

by patjam55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Dec 02, 2022 -

Bill Jacobs MINI responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
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