Bill Jacobs MINI

I recently purchased a new mini cooper hardtop from your store. I am so happy with the car and the whole experience buying it. Kyle was awesome! Not only did he thoroughly explain all the features on the c store. I am so happy with the car and the whole experience buying it. Kyle was awesome! Not only did he thoroughly explain all the features on the car, he even helped me sync my phone to the bluetooth. He was extremely knowledgeable about the cars, and I never felt pressured in any way. Thanks again for a great buying experience! More

I had the most pleasurable experience buying my MiNI from this dealership. My sales person was very knowledgeable, guided me through the process without being too pushy or aggressive, was very courteous and this dealership. My sales person was very knowledgeable, guided me through the process without being too pushy or aggressive, was very courteous and professional. The whole car-buying process went smoothly, I did not feel rushed at any moment, and everyone I had to deal with seemed to know what they were doing and how to take care of me as a customer. Great customer service, little to no waiting time, highly professional and smooth operating sales team. I haven't had a chance to see how their service works, judging by mixed reviews on this site it is hit or miss, however the sales department gets my five stars for treating me like a customer should be treated. Special thanks to their General Sales Manager (I believe his name was Rafael) who personally came out to greet us and make sure we were taken care of, he seemed to have a good understanding of customer needs and was genuinely interested in ensuring his team provides us with top-notch customer experience. Despite being young, he seems to have a good grip on the whole process and a lot of experience, which is clearly evident in how professional and customer oriented his team is. Outstanding experience, start to finish, everybody - sales team, finance and sales managers - Great job! Very, very happy customer More

I was having issues with the airbag light in my 2003 MCS. I read Mini extended the warranty on this specific problem. I took it to Bill Jacobs @ Naperville and they lied about it and tried to charge me ~$100 I read Mini extended the warranty on this specific problem. I took it to Bill Jacobs @ Naperville and they lied about it and tried to charge me ~$1000 for it, after letting me sit in the waiting room for 4 hours. I went to Patrick Mini @ Schaumburg, and sure enough, I was right. It's covered by the warranty. They fixed it on the spot in 30 minutes, free of charge. I still get angry when I think about it. More

In December, I took my MINI in for its service and the third warranty replacement of the timing chain. Once I arrived, their was no one there to help me. After ten minutes of so a service writer showed up third warranty replacement of the timing chain. Once I arrived, their was no one there to help me. After ten minutes of so a service writer showed up and rushed to open a work order (not near closing time). I left my car and took a loaner as prearranged. The next day I call to follow up with my service adviser after not getting contacted by him. I'm told my car will not be ready so I explained the inconvenience this causes me given the five-hour round trip commute to the dealer - sorry, we don't have the techs for this is the answer I get. I extend my hotel stay to accommodate their scheduling. Several hours later, I get a call that my car will be done today. So I adjust my plans to stay close to Naperville so I can pick up the car. The couple of hours needed to finish the job turns into several hours. I end up wasting my evening waiting around on my car. The work is finally done, and I am presented with a bill. The timing chain is warranty work and the oil change is my bill. The total is $250 because there are two hours of diagnostics. I dispute the diagnostics because the only need for diagnostics would have been the warranty work on the timing chain. I am told this is a "standard charge" for a MINI maintenance service. Tired, I relent and pay the charges. I drive away from the dealership and check the oil level as I have frequently seen incorrect fills done by the dealership. Sure enough, the oil level is nearly a half quart over filled. If that isn't bad enough service for you, fast forward two and a half months and the timing chain needs replaced again. Run away from the MINI side of Bill Jabobs. Though I cannot vouch for the BMW side, they are at least substantially more friendly. More

New Car sales on the Mini side is hard to deal with. I had a hard time getting a return phone call from many different people from this dealership. I was forced to speak with a sales manager to get any re had a hard time getting a return phone call from many different people from this dealership. I was forced to speak with a sales manager to get any response and was giving to a 2nd sales guy. The 2nd sales guy, James, was very helpful and I did end up purchasing a new car for $25,000+. During the finance sit down to fill out the purchase paperwork, I was given incorrect information that caused me to spend extra money after the purchase. The sales tactics by the finance manager was very high pressure for the extra "services" they can offer with the car. A few days after the purchase of the car, I called and emailed to ask why I was given incorrect information, however no one will return my call/email. I am still trying to get a response from them over a week later. There are many different dealerships in the Chicago area, I suggest a different one. More