Bill Jacobs MINI

The service department at Bill Jacobs Mini is top notch. Scheduling is very straightforward and you get to talk to a real person right away. I am always excited when I learn that Mitch Shefveland will be ou Scheduling is very straightforward and you get to talk to a real person right away. I am always excited when I learn that Mitch Shefveland will be our service advisor. He is very knowledgeable about the Mini and gives great advice about the services needed. More

Elgan was an excellent and knowledgeable salesperson, and Ali showed me all the bells and whistles! Great team and buying experience! Ali showed me all the bells and whistles! Great team and buying experience! More

I purchased my Mini in 2016, which is when I first met my service expert, Mitchell Shefveland. Since then, Mitchell has been instrumental in making sure my Mini Cooper runs at its best. He’s professional, kn service expert, Mitchell Shefveland. Since then, Mitchell has been instrumental in making sure my Mini Cooper runs at its best. He’s professional, knowledgeable, and always provides excellent recommendations. Beyond that, he’s incredibly understanding and genuinely kind. Visiting Mitchell feels like walking into Cheers—where everyone knows your name. He’s truly one of the most personable people I’ve ever met. More

I always get prompt service when I'm here. Mitch is a true professional, and has everything organized. Mitch is a true professional, and has everything organized. More

Mitch Shefveland is an awesome advisor. He is very professional and willing to help with rhings you need with your Mini. The best! He is very professional and willing to help with rhings you need with your Mini. The best! More

If you need service in your car, I recommend asking for Mitch, he was very helpful and nice the whole time my car was in the repair shop. Mitch, he was very helpful and nice the whole time my car was in the repair shop. More

Mitch is personable, honest and goes out of his way to convey you are a valued customer! convey you are a valued customer! More

Mitch in the Service Department provides the absolute best customer service experience with a genuine personal touch when working with us. Scheduling is fast and efficient. Service is always completed in best customer service experience with a genuine personal touch when working with us. Scheduling is fast and efficient. Service is always completed in the promised timeframe and done thoroughly. More

Bill Jacobs always took amazing care of me and my car… they were a delight to work with! they were a delight to work with! More

Mitch Shefveland is truly the best! Every time I need to schedule maintenance for my MINI, he takes care of every detail and makes the process so easy. Mitch consistently goes above and Every time I need to schedule maintenance for my MINI, he takes care of every detail and makes the process so easy. Mitch consistently goes above and beyond to accommodate my difficult schedule, always showing patience and great communication. From booking to delivery, he keeps me informed every step of the way—before, during, and after my appointment—so I always know what to expect. I’m so grateful to have Mitch at Bill Jacobs as my go-to person for maintaining my beloved MINI. Thank you, Mitch! More