Bill Jacobs MINI

Service Dept. My 2012 Mini S windows started to go down of their own volition. The remarkable service technicians worked tirelessly for over a week to determine th My 2012 Mini S windows started to go down of their own volition. The remarkable service technicians worked tirelessly for over a week to determine the cause and find a solution to the problem. Bob (my service rep) was extremely patient with my many calls for status reports. My Mini is repaired, thoroughly cleaned inside and out and I believe I made a new and quite dependable friend in Bob. More

Earnest money deposit I gave these folks a $500 earnest money deposit on Feb. 12, 2014 to hold a car until financing could be arranged. Financing was declined but my earne I gave these folks a $500 earnest money deposit on Feb. 12, 2014 to hold a car until financing could be arranged. Financing was declined but my earnest money has yet to be returned. Mike Ruiz, a sales manager, assured me it would be returned to my credit card within 7 business days, which didn't happen, and now, is no longer answering my emails. I guess my next email will need be to the Illinois Attorney General. I'll give Bill Jacobs Mini a 5-star rating for thievery! More

Bought a used Subaru Outback here. The buying process was simple and with no pressure at all. There were some issues with the vehicle which I brought to their attention. Their follow up was great, all repair simple and with no pressure at all. There were some issues with the vehicle which I brought to their attention. Their follow up was great, all repairs were done as promised and to my satisfaction. It is rare to see a dealership that truly stands behind their cars and will do everything possible to create a life time customer! I highly recommend Bill Jacobs Mini for your next car purchase, new or used. Ill be checking their inventory for sure when I am ready for my next car! Five star customer service! Special thanks to Ivan and Mike who made this experience remarkable! More

Kyle Kelly was the best salesman that I ever had the pleasure of working with. He was not pushy as some salesmen tend to be. This was my fourth mini purchase and I must say I have never been more sati pleasure of working with. He was not pushy as some salesmen tend to be. This was my fourth mini purchase and I must say I have never been more satisfied. More

My experience with the Bill Jacobs dealership in Naperville was first class. I was afforded the luxury of test driving several vehicles all at a moments notice. The sales team were fantastic and ben Naperville was first class. I was afforded the luxury of test driving several vehicles all at a moments notice. The sales team were fantastic and bent over backwards to find my ideal model and spec. I never felt pressurized, it was a great experience. I was given a thorough run through of the car and all of its functions. I love my MINI and I love this dealership, I'm extremely happy I have a relationship with them and this incredible brand. The financial aspects were seamlessly easy and fast and the team ensured I received the best rates and deals possible. 10/10! More

I visited Bill Jacobs MINI after previously having a poor experience attempting to purchase a MINI at another area dealership. Sal Santiago and John LaRock worked to provide me with the perfect car and a gr experience attempting to purchase a MINI at another area dealership. Sal Santiago and John LaRock worked to provide me with the perfect car and a great deal. The entire experience from initial greeting to delivery of my new vehicle was handled professionally and efficiently. Both fellows followed up with me after the sale to make sure I was satisfied. I would highly recommend Bill Jacobs MINI and particularly these two guys to anyone interested in purchasing a MINI in this area. More

Came in for a recall and came home with a brand new countryman. My wife loved her Cooper hard top. So to sell her a new cooper was no small feet. They even let us take the car out for dinner! It was ju countryman. My wife loved her Cooper hard top. So to sell her a new cooper was no small feet. They even let us take the car out for dinner! It was just a great experience. Maybe thats why we've bought our last two cars from them. More

Rachel spent time with me when I was "just looking" last summer. When I returned 6 months later, she again spent the time it took to answer my questions with no obvious sale in sight. I bought looking" last summer. When I returned 6 months later, she again spent the time it took to answer my questions with no obvious sale in sight. I bought exactly what I wanted on my second visit. There was no high sales pitch or pressure to buy. It was a high quality experience. More

There was no hassle in any form with my experience purchasing this car. Kyle was not pushy, while at the same time seemed genuinely interested in both the MINI product, and in ensuring that I underst purchasing this car. Kyle was not pushy, while at the same time seemed genuinely interested in both the MINI product, and in ensuring that I understood all of the operations and features that came along with the car. I would highly recommend this salesman and dealership, and will look their first for my next vehicle. More

This was one of the best car buying experiences ever. Tim did a great job providing as much information possble in advance. With the specs I sent him, Tim had one primary new, one alternate new and one alter did a great job providing as much information possble in advance. With the specs I sent him, Tim had one primary new, one alternate new and one alternate used veheicle available. The whole process went smooth and finance finished out with a great expeience. More