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Bill Jacobs MINI
Naperville, IL
675 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 675 reviews
October 19, 2020
Great service over and beyond Mitch has been taken care Great service over and beyond Mitch has been taken care of my Lil mini for a few years now , always follows through straight honest service , he s s Great service over and beyond Mitch has been taken care of my Lil mini for a few years now , always follows through straight honest service , he s simply the best ! More
by Rosemoreno1016
Employees Worked With
Mitch at Bill Jacobs of Naperville
October 09, 2020
The service for our MINI was superb! Mike and Mitch were very cordial, professional, clear and complete about the service needed or recommended. Very pleased. very cordial, professional, clear and complete about the service needed or recommended. Very pleased. More
by ljwimsey
Employees Worked With
Mike, Mitch
September 30, 2020
I have been taking my Minis to this dealership for many years and they always take such good care of me and my car! Mitch, Mike and Aldo always work with my schedule and try and get my car back on the roa years and they always take such good care of me and my car! Mitch, Mike and Aldo always work with my schedule and try and get my car back on the road as soon as possible. I would recommend this mini dealer to anyone! More
by DocEmrich03
Employees Worked With
Mitch, mike, aldo
September 30, 2020
I just purchased 2 new hardtop Minis from this dealership! I made my purchase from Marina! She was the best! We talk about what I was looking for then i was able to test drive multiple options w dealership! I made my purchase from Marina! She was the best! We talk about what I was looking for then i was able to test drive multiple options with minimal pressure for same day sales! I would recommned buying from her 100%! More
by DocEmrich03
Employees Worked With
Marina
September 25, 2020
I have been coming to Bill Jacobs Mini for more than 15 years. Both sales and service. I trust the service department. Mitch Shefveland has been my service advisor for nearly 5 years, and I appreciate his years. Both sales and service. I trust the service department. Mitch Shefveland has been my service advisor for nearly 5 years, and I appreciate his honesty and knowledge. He is truly a warm and kind person as well. Even though it is an hour away, I will continue to bring my car to them. More
by dkc320
Employees Worked With
Mitch Shefveland
September 03, 2020
Bill Jacobs is a super business. They have serviced my car several times and provide top notch service, driving over 100 miles to pick up my car and provide me a loaner. Mitch Shefveland is the contact pe car several times and provide top notch service, driving over 100 miles to pick up my car and provide me a loaner. Mitch Shefveland is the contact person I have dealt with and he provides great updating and honest communication about the needs and condition of my car. This is a wonderful company that treats customers with honesty and respect. More
by crowell901
Employees Worked With
Mitch Shefveland
August 30, 2020
Came in for services I thought I needed. Mike went over my vehicle and explained to me that i was too early for any services. He looks out for your best interests! my vehicle and explained to me that i was too early for any services. He looks out for your best interests! More
by Laurencollege15
Employees Worked With
Mike
August 29, 2020
Billjacobs Mini always treats me very well. Mike in service is very informative, I can always count on him to be honest about my car, good or bad news. service is very informative, I can always count on him to be honest about my car, good or bad news. More
by Jtoler917
Employees Worked With
Mike
