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Bill Jacobs MINI

Naperville, IL

5.0
651 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 651 reviews

June 17, 2020

I have owned my luxury vehicles in my 49 years but mini customer service definitely is one of the best. During the pandemic I have worked from home. With my work load being overloaded I didnt have the tim More

by Shewill
Recommend Dealer
Yes
Employees Worked With
MITCH
June 11, 2020

When you invest in a Mini, you understand up front there will be costs to take care of your driving machine. Mitch Shefveland does an excellent job explaining the service needed, and the costs. His follow u More

by Driving and Smiling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
June 03, 2020

Excellent and extremely professiomal As always, Mitch and his highly talented service crew Took care of some serious repairs most of which were covered by warranty! Kudos to all and keep More

by unclelar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch shefveland
April 27, 2020

Always greeted so warmly and detailed offering g of services. Had a few questions and requests for my annual maintenance, and Mitch Shefveland who has helped me a few times now, is always great to wor More

by Codylaw
Recommend Dealer
Yes
Employees Worked With
Mitch shefveland
April 22, 2020

Been to Bill Jacobs Mini for various reasons and I definitely feel welcome and would recommend the dealership to others. For my most recent visit, a maintenance visit, Mitch S provided a great walk More

by Zay219
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
April 22, 2020

Best Mini service in the Chicagoland area Mitch S. is the best Service advisor at Bill Jacobs. I have owned Mini’s since 2011 and always get may car serviced at Bill Jacobs. It is a team ef More

by me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch S.
April 21, 2020

I started going to Bill Jacobs Mini when Mini of Chicago closed. I was hesitant about the drive , but it has been worth it. I have a 2012 Clubman that I love and want to keep forever. As such, I make sure More

by lee
Recommend Dealer
Yes
Employees Worked With
Mitch
April 21, 2020

Excellent Service Shout out to Service Advisor Mitch for the great service during my annual appointment! Taking my car to Bill Jacobs Mini is actually a pleasure becaus More

by ltmbaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
March 24, 2020

Great service by Bill Jacobs Service representative, Mitch Shefveland, who follow up with details, cost, and convince to service my 2012 Mini convertible to get my new tires and oil changed. More

by msampill
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
March 23, 2020

Mitch is an outstanding service advisor. He is friendly, knowledgeable and very customer focus. I know my car will be well taken care of as long as Mitch has my car. I appreciate everything he has done to m More

by Gabrielle
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
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