Bill Jacobs Volkswagen

If I could I’d give Ricardo 6 stars! An absolute pleasure dealing with him and dealership! Love the deal I got and love the car I purchased Thank you! Linda An absolute pleasure dealing with him and dealership! Love the deal I got and love the car I purchased Thank you! Linda More

I bought my 2022 VW Taos from Bill Jacobs VW. The car was in an accident on March 3, 2025, and it is still not repaired due to a part on backorder with no ETA. I've been without this car for almo The car was in an accident on March 3, 2025, and it is still not repaired due to a part on backorder with no ETA. I've been without this car for almost 4 months now and Bill Jacobs has done NOTHING to assist me with this issue. I've emailed Darren Heath and every other person on their leadership team and they won't even respond to me. VW Corporate just refers me to the dealer. The body shop and the insurance company has never seen anything like this, especially with the lack of communication or empathy by the dealer and manufacturer. I own two VWs but now when I'm stuck in this limbo, the dealership just ignores me. I actually had to buy another car because we needed a car - and the ironic thing is if Bill Jacobs VW had cared at all about this issue, I was likely buying a Taos or Tiguan from them for my middle daughter who is now driving. For their GM to not even have the decency to respond to an email from a customer is quite telling. More

Very attentive to their customers and very willing to ensure happiness as well as provide quality service ensure happiness as well as provide quality service More

We had a great experience purchasing our Atlas there! We were immediately greeted by Ricardo and he was awesome. He was very personable and made us feel comfortable. He was honest from the start and we e We were immediately greeted by Ricardo and he was awesome. He was very personable and made us feel comfortable. He was honest from the start and we ended up getting a phenomenal deal! We also were helped by Chris and he, too, was extremely helpful and gave us a great deal on the VSC. HIGHLY RECOMMEND!! More

I recently purchased a new Jetta SEL from Bill Jacob’s VE. Ricardo was such a pleasure to deal with during the entire process. He was patient, informative. professional, knowledgeable, and efficiency. I VE. Ricardo was such a pleasure to deal with during the entire process. He was patient, informative. professional, knowledgeable, and efficiency. I would highly recommend this dealership to my family and friends. If you're looking for a team that puts the customer first, this is the place to go. More

Love this place! Got my third VW from Robert B and for the third time had an outstanding experience with him. Chris V in finance was also very welcoming and helpful w Got my third VW from Robert B and for the third time had an outstanding experience with him. Chris V in finance was also very welcoming and helpful when picking out extended warranty’s for my new 2025 Tiguan. Thank you everyone at Bill Jacob’s VW! More

The dealership has supported me with each lease that I have had. Prior to leasing I had a Volkswagen silver beetle in the service I got from the service department was excellent. have had. Prior to leasing I had a Volkswagen silver beetle in the service I got from the service department was excellent. More

Jim Jacobson was very welcoming and nice. He made the process of buying a car very smooth. He made the process of buying a car very smooth. More

From the moment we arrived, we were immediately made to feel comfortable and welcome by Jim Jacobson. Jim’s service was nothing short of exceptional—sweet, patient, and genuinely thoughtful. Every detail w feel comfortable and welcome by Jim Jacobson. Jim’s service was nothing short of exceptional—sweet, patient, and genuinely thoughtful. Every detail was taken care of with such care, and Jim truly went above and beyond to ensure we had an unforgettable experience. His kindness and attention to detail made us feel like we were the only ones that mattered. It is rare to encounter service this lovely and attentive. We can’t wait to return when it’s time to buy another car! More

I recently purchased a car from Bill Jacobs VW in Naperville, and I can confidently say it was the best car-buying experience I’ve ever had. Jim Jacobson is hands down the best of the best! From star Naperville, and I can confidently say it was the best car-buying experience I’ve ever had. Jim Jacobson is hands down the best of the best! From start to finish, he went above and beyond to make the process smooth, transparent, and stress-free. Jim’s knowledge and expertise were evident as he patiently answered all my questions and helped me explore every option without ever making me feel pressured. He truly listened to my needs and made sure I found the perfect vehicle for my lifestyle and budget. What impressed me most was Jim’s genuine care for his customers. He took the time to explain every detail, ensuring I felt confident in my decision. Even after the purchase, he followed up to make sure I was completely satisfied. If you’re in the market for a new or used car, do yourself a favor and go see Jim Jacobson at Bill Jacob’s VW . He sets the gold standard for customer service, and I couldn’t be happier with my new car. Thank you, Jim, for an exceptional experience! More