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Bill Jacobs Volkswagen

Naperville, IL

4.6
486 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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2211 Aurora Avenue

Naperville, IL

60540

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Showing 486 reviews

June 24, 2025

If I could I’d give Ricardo 6 stars! An absolute pleasure dealing with him and dealership! Love the deal I got and love the car I purchased Thank you! Linda More

by b17baby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris VerHagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Echeverria
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

I bought my 2022 VW Taos from Bill Jacobs VW. The car was in an accident on March 3, 2025, and it is still not repaired due to a part on backorder with no ETA. I've been without this car for almo More

by jeffwigfield
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Heath
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2025

Very attentive to their customers and very willing to ensure happiness as well as provide quality service More

by deluca.gianna717
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Bermeo
May 24, 2025

We had a great experience purchasing our Atlas there! We were immediately greeted by Ricardo and he was awesome. He was very personable and made us feel comfortable. He was honest from the start and we e More

by sam.e.cuellar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris VerHagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Echeverria
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

I recently purchased a new Jetta SEL from Bill Jacob’s VE. Ricardo was such a pleasure to deal with during the entire process. He was patient, informative. professional, knowledgeable, and efficiency. I More

by Letty Anguiiano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Echeverria
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

Love this place! Got my third VW from Robert B and for the third time had an outstanding experience with him. Chris V in finance was also very welcoming and helpful w More

by Jkuefler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris VerHagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Butts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

The dealership has supported me with each lease that I have had. Prior to leasing I had a Volkswagen silver beetle in the service I got from the service department was excellent. More

by jbug1949
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Echeverria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Jim Jacobson was very welcoming and nice. He made the process of buying a car very smooth. More

by nicoletterizos0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Jacobson
February 16, 2025

From the moment we arrived, we were immediately made to feel comfortable and welcome by Jim Jacobson. Jim’s service was nothing short of exceptional—sweet, patient, and genuinely thoughtful. Every detail w More

by Jackie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark, Jim Jacobson
January 19, 2025

I recently purchased a car from Bill Jacobs VW in Naperville, and I can confidently say it was the best car-buying experience I’ve ever had. Jim Jacobson is hands down the best of the best! From star More

by Bonomo14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris VerHagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Jacobson
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