Back

Bill Jacobs Volkswagen

Naperville, IL

4.6
517 Reviews

2211 Aurora Avenue

Naperville, IL

60540

Directions

By Type

Showing 517 reviews

March 05, 2026

Robert Butts our salesman made buying our our new car an informative and excellent experience. Highly recommend Bill Jacob’s.Volkswagon! More

by SLK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Butts
February 28, 2026

Great staff. Very hopeful and nice. The whole process was easy and quick. Very god I came here to purchase my car More

by djurado
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikolina Vogler
Mar 04, 2026 -

Bill Jacobs Volkswagen responded

Hi, we're glad to hear you enjoyed your visit. If you have any further questions, please don't hesitate to reach out!

February 28, 2026

Cesar Mendoza was great! All questions answered, knowledgeable and courteous. Would definitely recommend Cesar and this dealership for a great car buying experience More

by shaneclarke9977
Recommend Dealer
Yes
Employees Worked With
Cesar Mendoza
Mar 04, 2026 -

Bill Jacobs Volkswagen responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs Volkswagen. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 23, 2026

Chad and Gerardo were fantastic. Very positive experience. I would recommend them to my friends and family. Nice work gentlemen! More

by shayb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Simon , Gerardo Martinez
Feb 27, 2026 -

Bill Jacobs Volkswagen responded

Hello Shayb, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

February 18, 2026

This is coming from a person who's in the industry and a finance manager too. I would strongly caution anyone considering purchasing a warranty or any additional products from this company. After calling More

by emma
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris VerHagen, Darren Heath
February 18, 2026

I had an excellent experience working with Gerardo Martinez while purchasing my 2025 VW Jetta. From the very beginning, Gerardo was professional, knowledgeable, and genuinely committed to helping me f More

by Uttej
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Martinez
Feb 21, 2026 -

Bill Jacobs Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to Gerardo here at Bill Jacobs Volkswagen! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 04, 2026

The team at Bill Jacobs Volkswagen are the best I have worked with. From the initial selection of vehicles online, to the test drive and purchase all communications were timely and professional. Brenda More

by John Perron
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brenda Arteaga, Chris VerHagen, Cesar Mendoza
Feb 04, 2026 -

Bill Jacobs Volkswagen responded

Thanks for sharing how seamless your journey was from exploring online to taking delivery of your new Volkswagen. We’re glad Brenda made your visit easy and that Cesar’s expertise stood out during your experience. Congratulations on your purchase and we look forward to helping you again.

February 01, 2026

We had a very positive car buying experience. Staff are vrey helpful and patient and made sure we were offered all the help we needed to make a final decision to buy what we were.looking for. We More

by DianaG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Ojeda, Nikolina Vogler
Feb 01, 2026 -

Bill Jacobs Volkswagen responded

Thanks for sharing about your experience with Bill Jacobs Volkswagen. We appreciate your business and hope to see you again soon!

January 30, 2026

I had an outstanding experience at Bill Jacobs Volkswagen! I reached out ahead of time with my offer, and I was thrilled that they honored it exactly as discussed, no gimmicks, hidden fees, or unw More

by ricardogerman59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bernard
Jan 31, 2026 -

Bill Jacobs Volkswagen responded

Thank you for choosing Bill Jacobs Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 29, 2026

Cesar took great care of us. He patiently walked us through our options and helped us into a great car! More

by joelrockford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Mendoza
Jan 29, 2026 -

Bill Jacobs Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

1
...