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Bill Kay Buick GMC

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.5
1,338 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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2300 Ogden Ave

Downers Grove, IL

60515

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Showing 1,338 reviews

June 16, 2022

They were friendly, helpful and got me in and out with my car fixed! Thanks Bill Kay! More

by Claudia.Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Delgado
Report | Print
Jun 17, 2022 -

Bill Kay Buick GMC responded

We appreciate your input, Claudia. We're glad to hear that you are impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
June 16, 2022

Your service staff is very Professional courteous helpful Your reps let me. Know what was going on while I waited More

by ATBIRSAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Report | Print
Jun 17, 2022 -

Bill Kay Buick GMC responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
June 14, 2022

Worked with Justin and Miguel to repair damaged tire in time to make a trip to Ohio. Great work. More

by DILLPH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Jun 16, 2022 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
June 14, 2022

We worked with Joe on the Lease and he was fantastic throughout the entire process More

by paka007
Recommend Dealer
Yes
Employees Worked With
Terry Bryan
Other Employees : Joe Haga
Report | Print
Jun 16, 2022 -

Bill Kay Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
June 13, 2022

The staff was very helpful and informative, the offered maintenance suggestions that were both convenient and best for me More

by BYRONCOOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado, Jose Herrera
Report | Print
Jun 15, 2022 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
June 12, 2022

The dealership refused to sell the vehicle for the advertised price and demanded several thousand additional dollars for fees and worthless add ons - none of which were disclosed in the listing. More

by Lrine
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Dahlgren
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Meyers, George Marijan
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Jun 14, 2022 -

Bill Kay Buick GMC responded

Lrine, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Bill Kay Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
June 11, 2022

Got the job done in a timely manner. The waiting area was clean, and the wifi worked fine. More

by ericstiens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Report | Print
Jun 14, 2022 -

Bill Kay Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
June 09, 2022

Excellent service. Employees are very informative and always have a smile on their face. I really like doing business at GMC. Thank you have a good day More

by Rosie 70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Report | Print
Jun 10, 2022 -

Bill Kay Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
June 09, 2022

Great Sevice. The entire team was very helpful. Quick turnaround and great communication. Highly recommend using their service center. More

by schaumannfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Jun 10, 2022 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Helpful
June 08, 2022

Great service fast and easy great comunnication with me about what was being performed on my vehicle as well as if they encountered more problems through out the process of fixing it. More

by Lagunas23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Jun 10, 2022 -

Bill Kay Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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