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Bill Kay Buick GMC
Downers Grove, IL
1,343 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,343 reviews
June 12, 2022
The dealership refused to sell the vehicle for the advertised price and demanded several thousand additional dollars for fees and worthless add ons - none of which were disclosed in the listing. advertised price and demanded several thousand additional dollars for fees and worthless add ons - none of which were disclosed in the listing. More
by Lrine
Helpful 
Verified CustomerJune 09, 2022
Excellent service. Employees are very informative and always have a smile on their face. I really like doing business at GMC. Thank you have a good day Employees are very informative and always have a smile on their face. I really like doing business at GMC. Thank you have a good day More
by Rosie 70
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
June 09, 2022
Great Sevice. The entire team was very helpful. Quick turnaround and great communication. Highly recommend using their service center. The entire team was very helpful. Quick turnaround and great communication. Highly recommend using their service center. More
by schaumannfamily
Employees Worked With
Brian Wilson
June 08, 2022
Great service fast and easy great comunnication with me about what was being performed on my vehicle as well as if they encountered more problems through out the process of fixing it. about what was being performed on my vehicle as well as if they encountered more problems through out the process of fixing it. More
by Lagunas23
Employees Worked With
Justin
June 07, 2022
Salesman Joe Haga was great to deal with however the dealership put too many add-ons on the vehicle. $1400 for paint protection, $1300 for paint protection. In my 50+ years of car buying experience thes dealership put too many add-ons on the vehicle. $1400 for paint protection, $1300 for paint protection. In my 50+ years of car buying experience these are things that typically are optional should you have a need for them. Then there is the destination fee. This was a used vehicle. I have never seen a destination fee for a used vehicle that a dealership bought at an auction. I didn’t see it online and ask them to ship it here like CarMax! My experience was good until we got to the paperwork! More
by GMC Hank
Employees Worked With
Joe Haga
June 03, 2022
Brian the service manager was very nice and friendly. I did oil change and nail on the tire it took about hour and a half so all over it was good experience I did oil change and nail on the tire it took about hour and a half so all over it was good experience More
by Leo
Employees Worked With
Brian Wilson
June 01, 2022
The service department did a great job scheduling my upgrade parts installation. They kept me apprised of the status of my service and notified me when my vehicle was ready. upgrade parts installation. They kept me apprised of the status of my service and notified me when my vehicle was ready. More
by iannar1
Employees Worked With
Brian Wilson
June 01, 2022
They treated me very well and I don't have nothing bad to say about them but give them a good review say about them but give them a good review More
by Sharonivory100
Employees Worked With
Other Employees :
John Marcus, Brian Wilson, Kurt Krueger, Victoria Delgado, Joe Haga, Patrick Meyers
