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Bill Kay Buick GMC
Downers Grove, IL
1,347 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,347 reviews
August 18, 2021
Did nit inflate tires as requested and did not rest the oil life ggae after changing the oil, or reset to tire pressure gage after rotating the tires. oil life ggae after changing the oil, or reset to tire pressure gage after rotating the tires. More
by pennst8r0
Verified CustomerEmployees Worked With
Ibraheem Al-Wari
Helpful August 12, 2021
I found the staff at Bill Kay Buick to be very helpful and courteous. I came there because I know and trust one if their lead technicians to work on my truck. And I found the waiting area to be clean and and courteous. I came there because I know and trust one if their lead technicians to work on my truck. And I found the waiting area to be clean and comfortable. All important things for me. More
by Dthornton195210
Employees Worked With
Brian Wilson
August 12, 2021
We were treated honestly and with respect. We have purchased many cars, and this was one of the most pleasant buying experiences we have had. purchased many cars, and this was one of the most pleasant buying experiences we have had. More
by Lquesada
August 09, 2021
Everyone here was very friendly and also very helpful. I got asked numerous times if I would like something to drink. Everyone here at this dealership was very professional. got asked numerous times if I would like something to drink. Everyone here at this dealership was very professional. More
by ed.young83
July 28, 2021
The dealership has been wonderful over the past several yesrs. My salesman was great! Only problem is "You owe me...." has not been set up yet. After a few days... yesrs. My salesman was great! Only problem is "You owe me...." has not been set up yet. After a few days... More
by linda_il
Employees Worked With
Justin
July 26, 2021
Ibraheem was awesome. He keep me posted and took time to explain to me what was going on my car was fixed and washed and I’m completely satisfied😀 explain to me what was going on my car was fixed and washed and I’m completely satisfied😀 More
by PhyllisZ
Employees Worked With
Ibraheem Al-Wari
July 25, 2021
I have been very pleased with the service I have received and have no complaints. The repairs was completed in a timely manner and received phone calls and text messages regarding updates to the status of w and have no complaints. The repairs was completed in a timely manner and received phone calls and text messages regarding updates to the status of when car would be finished. More
by Cathyjones19
Employees Worked With
Chris Vitro
July 24, 2021
Called Service Dept., made an appointment for an oil change and tire rotation. I also checked to see if parts were in for a recall on my 2013 Buick LaCrosse. Arrived 10 minutes early, greeted promptly a change and tire rotation. I also checked to see if parts were in for a recall on my 2013 Buick LaCrosse. Arrived 10 minutes early, greeted promptly and told it would be about an hour. Work was finished within the hour. I've been a customer for over 15 years and appreciate the Sales, Service and Office Associates for their professional and friendly customer service. More
by jill.stone
Employees Worked With
Ibraheem Al-Wari
July 20, 2021
Everything went well. Quick check in, fast turn around and perpect delivery. Clean waiting area and coffee. Clean rest room and greeted by other emplyees and perpect delivery. Clean waiting area and coffee. Clean rest room and greeted by other emplyees More
by hpallack
Employees Worked With
Kurt Krueger
July 20, 2021
He Made our experience very quick and painless. Talked He Made our experience very quick and painless. Talked us through what he thought the problem could be. Everyone was very nice and friendly. Got my He Made our experience very quick and painless. Talked us through what he thought the problem could be. Everyone was very nice and friendly. Got my car back sooner than I thought I would. More
by Elasep26
Employees Worked With
Brian Wilson
