Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Kay Buick GMC
Downers Grove, IL
1,347 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,347 reviews
July 20, 2021
Terry (sales manager) and Luigi (my salesman) did a tremendous job finding the car I wanted, never giving up until they secured it! They are easy to work with and aim to please. My wife and I hig tremendous job finding the car I wanted, never giving up until they secured it! They are easy to work with and aim to please. My wife and I highly recommend Bill KAY Buick GMC! More
by Bruce Sewick
Verified Customer
Helpful July 16, 2021
Too early to tell the results of a new engine and turbocharger, but I hame hopeful. A negative is the cost of this repair, especially since I was only 7k beyond the warranty limit. turbocharger, but I hame hopeful. A negative is the cost of this repair, especially since I was only 7k beyond the warranty limit. More
by pcj102
Employees Worked With
Brian Wilson
July 16, 2021
From the moment I walked in I was greeted with confidence and kindness the salesman that took care of me was Brandon he was extremely helpful and honest very upfront about everything I wish more salesman wer and kindness the salesman that took care of me was Brandon he was extremely helpful and honest very upfront about everything I wish more salesman were like this gentleman thank you Bill Kay and thank you Brendan I will highly recommend Bill Kay to everyone of my friends More
by cucoromero69
Employees Worked With
Other Employees :
And to majors the gentleman that took care of my final papers for my warranty and gap insurance he was extremely friendly and helpful you guys are lucky to have them
July 14, 2021
What a fantastic first time experience. Called and got in the next day for an oil change. I was early for the appointment and was accommodated. in the next day for an oil change. I was early for the appointment and was accommodated. More
by Nevergiveup0212
Employees Worked With
Brian Wilson, Kurt Krueger
July 09, 2021
Very good coordination with setting up of appointments and reminders. I was pleased with fact I did not get the usual phone call as I have in past with other auto service businesses stating I need additio and reminders. I was pleased with fact I did not get the usual phone call as I have in past with other auto service businesses stating I need additional items or should have additional service performed. More
by BANJOTB
Employees Worked With
Brian Wilson, Kurt Krueger
July 08, 2021
Shame on Judy Spellman for not paying attention to her Bill Kay dealership. After buying this crappy Silverado it still is the worst vehicle I’ve ever had. It’s been fixed 4 times plus has had 3 transmiss Bill Kay dealership. After buying this crappy Silverado it still is the worst vehicle I’ve ever had. It’s been fixed 4 times plus has had 3 transmissions Joe Rangle never told it had 3 transmissions. I would never of bought it if I knew all the problems. I’ve been ripped off! More
by idogsled
Employees Worked With
Brian Wilson, Kurt Krueger
July 07, 2021
Couldn't have asked for more. Timing was not the best for a new car but they made it as painless as possible. Will work with them again. a new car but they made it as painless as possible. Will work with them again. More
by rwmurmann
July 07, 2021
I was told it would take 1.5 hours to identify and resolve the issue. It took that time just to find the problem. That’s not what bothered me. I was then told it would be another 1 hr to make the repa resolve the issue. It took that time just to find the problem. That’s not what bothered me. I was then told it would be another 1 hr to make the repair. It took nearly 4. The excuse I was told is that the dealership is short staffed. As the consumer that is not my issue. This is not the first time that a “service” has taken longer than quoted. If the answer is always the same, that’s when it becomes an excuse and not an answer. More
by Bryan
Employees Worked With
Kurt Krueger, Ibraheem Al-Wari
July 07, 2021
Great service as always. They gave me a reasonable time they would have my car back to me and they had it ready even quicker than that! they would have my car back to me and they had it ready even quicker than that! More
by SEANBDALY
Employees Worked With
Brian Wilson, Victoria Delgado
