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Bill Kay Buick GMC
Downers Grove, IL
1,343 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,343 reviews
July 09, 2021
Very good coordination with setting up of appointments and reminders. I was pleased with fact I did not get the usual phone call as I have in past with other auto service businesses stating I need additio and reminders. I was pleased with fact I did not get the usual phone call as I have in past with other auto service businesses stating I need additional items or should have additional service performed. More
by BANJOTB
Verified CustomerEmployees Worked With
Brian Wilson, Kurt Krueger
Helpful July 08, 2021
Shame on Judy Spellman for not paying attention to her Bill Kay dealership. After buying this crappy Silverado it still is the worst vehicle I’ve ever had. It’s been fixed 4 times plus has had 3 transmiss Bill Kay dealership. After buying this crappy Silverado it still is the worst vehicle I’ve ever had. It’s been fixed 4 times plus has had 3 transmissions Joe Rangle never told it had 3 transmissions. I would never of bought it if I knew all the problems. I’ve been ripped off! More
by idogsled
Employees Worked With
Brian Wilson, Kurt Krueger
July 07, 2021
I was told it would take 1.5 hours to identify and resolve the issue. It took that time just to find the problem. That’s not what bothered me. I was then told it would be another 1 hr to make the repa resolve the issue. It took that time just to find the problem. That’s not what bothered me. I was then told it would be another 1 hr to make the repair. It took nearly 4. The excuse I was told is that the dealership is short staffed. As the consumer that is not my issue. This is not the first time that a “service” has taken longer than quoted. If the answer is always the same, that’s when it becomes an excuse and not an answer. More
by Bryan
Employees Worked With
Kurt Krueger, Ibraheem Al-Wari
July 07, 2021
Great service as always. They gave me a reasonable time they would have my car back to me and they had it ready even quicker than that! they would have my car back to me and they had it ready even quicker than that! More
by SEANBDALY
Employees Worked With
Brian Wilson, Victoria Delgado
July 07, 2021
Couldn't have asked for more. Timing was not the best for a new car but they made it as painless as possible. Will work with them again. a new car but they made it as painless as possible. Will work with them again. More
by rwmurmann
June 30, 2021
Came in for the collision center and Wayne was there to help me out on what specific sections that need to get done and how long it would take. help me out on what specific sections that need to get done and how long it would take. More
by kyle escoto
Employees Worked With
Chris Vitro
June 25, 2021
Staff friendly and excellent communication. Price was reasonable. Service work finished in timely manner. I like the text communication, very effective and easy to know the status of your vehicle. reasonable. Service work finished in timely manner. I like the text communication, very effective and easy to know the status of your vehicle. More
by Tammympb
Employees Worked With
Ibraheem
