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Bill Kay Honda

Bourbonnais, IL

Overview
Employees
Reviews
Vehicles
4.5
1,568 Reviews
Bill Kay Honda is proud to be an automotive leader in our area. Since opening our doors, Bill Kay Honda has kept a firm commitment to our customers. We offer a wide variety of vehicles, and hope to make the car buying process as quick and hassle free as possible. Bill Kay Honda has an experienced and reliable Service and Parts Department, open extra hours to help fit our customers' hectic schedules; and, as always, Bill Kay Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (815) 937-7900 if you have any questions or comments.
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1360 Locke Dr

Bourbonnais, IL

60914

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Showing 1,568 reviews

July 15, 2021

Had to get the car towed because the battery would hold a charge. They were great getting to it in a timely manner with no appointment. Professional in all aspects. More

by CJH1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
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Jul 15, 2021 -

Bill Kay Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 14, 2021

Excellent service for my company vehicles... They also greet with a smile ... Sam Rios is amazing he along with the courtesy vehicle drivers ave very friendly More

by rherron0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
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Jul 14, 2021 -

Bill Kay Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 14, 2021

Bill Kay has an awesome service department. Sam Rios is always friendly and greets you by name. He keeps you up to date on the progress of the service and explains everything clearly. More

by cjpitlik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
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Jul 14, 2021 -

Bill Kay Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Samuel met your expectations. Thank you again for choosing Bill Kay Honda, we look forward to having you as one of our valued customers for many more years to come!

July 14, 2021

Bill Kay Honda is a very friendly and courteous service center. They always know my name and call me by it as soon as I pull in. More

by tms54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
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Jul 14, 2021 -

Bill Kay Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 13, 2021

everyone was helpful and my care was serviced quickly. the problem was finally identified and fixed without any problem. that is all i have to say More

by JOANN.SCHWARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
Jul 13, 2021 -

Bill Kay Honda responded

Joann, Thank you for taking the time to share your thoughts on working with Kathleen, Samuel and our team. We're glad to hear we delivered such a great experience!

July 13, 2021

Our salesperson, Ed, did a great job and was very honest from the beginning. Great overall experience. Would recommend to anyone!!!! Love the Honda Civic More

by dlammers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Hanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Finance Manager
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Jul 13, 2021 -

Bill Kay Honda responded

Thank you so much for your kind words for Ed, and for taking the time to leave us this wonderful feedback! Congratulations on your new Honda Civic!

July 12, 2021

Burt was great from the moment we met him! Very helpful and not pushy! Everyone inside was friendly and had a smile. We appreciated being able to test drive a car without a dealer riding along with us. More

by kickboxchick77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2021 -

Bill Kay Honda responded

It's great to hear that Bert was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bill Kay Honda!

July 12, 2021

We bring it in to get fixed and somthing alway gets forgotten like the brake lines or the under carage is not attached. Not happy. More

by pretty_baby_bosco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathleen Omay, Samuel Rios
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Jul 29, 2021 -

Bill Kay Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 09, 2021

My saleperson, Joe G. was personable and friendly. He made the car buying experience pleasant. He is very knowledgeable in the features of the Honda and was patient with me in teaching the many updates More

by dhammond62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Boie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2021 -

Bill Kay Honda responded

It's fantastic to hear that Joe and our team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bill Kay Honda!

July 07, 2021

Very professional. Quick to the point. Very informative. When I had questions, they deliver specific answers regarding my visit and my vehicle. Highly recommending returning. More

by genesisperez3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Grigaliunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Chouinard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Omay, Samuel Rios
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Jul 07, 2021 -

Bill Kay Honda responded

It's great to hear that our team provided you with such excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bill Kay Honda!

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