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Bill Kay Honda

Bourbonnais, IL

4.7
1,561 Reviews
Bill Kay Honda is proud to be an automotive leader in our area. Since opening our doors, Bill Kay Honda has kept a firm commitment to our customers. We offer a wide variety of vehicles, and hope to make the car buying process as quick and hassle free as possible. Bill Kay Honda has an experienced and reliable Service and Parts Department, open extra hours to help fit our customers' hectic schedules; and, as always, Bill Kay Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (815) 937-7900 if you have any questions or comments.
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1360 Locke Dr

Bourbonnais, IL

60914

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Showing 1,561 reviews

October 24, 2020

Bert was very friendly & knowledgeable without being pushy. Would highly recommend him & Bill Kay Honda for your next vehicle. Even came in on his off day to help out. More

by ganu1169
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Bill Kay Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bert and our Team met your expectations. Thank you again for choosing Bill Kay Honda. We look forward to having you as one of our valued customers for many more years to come! Congratulations on your new vehicle!

October 22, 2020

Excellent service. Always above and beyond with great communication every step of the way. Notified when vehicle brought in and after initial services given and update. More

by Cleaninglady91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Oct 22, 2020 -

Bill Kay Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 22, 2020

I was happy they were able to accommodate me when they first opened. The whole visit was just over one hour, as I expected. Courteous and expert service. I've been using them for eight years and am more c More

by jasonbeauli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua, Kathleen Omay
Oct 22, 2020 -

Bill Kay Honda responded

Thank you so much, Jason, for your kind words, and for taking the time to leave us this wonderful feedback!

October 21, 2020

Bill Kay always gives me excellent and quality service whenever I I need something done for my vehicle. I would highly recommend Bill Kay always. More

by bjgarstkiewicz721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Oct 21, 2020 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 20, 2020

You’re service department has always been #1! Always so friendly and accommodating even as a walk in! You have no idea how much I appreciate all of you. I was having a rough day but you turned it around! More

by eminnich914825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Oct 21, 2020 -

Bill Kay Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bill Kay Honda!

October 18, 2020

Pleased with my sales person, Larry who was very friendly,courteous and helpful. Do feel somewhere between verbal quote of extended warranty price and actual price I was charged that it was a c More

by cherylwoo52
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chouinard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2020 -

Bill Kay Honda responded

Cheryl, Thank you so much for your kind words regarding working with Larry, and for taking the time to leave us this wonderful feedback!

October 17, 2020

Very personal and professional care was exhibited from start-to-finish.!....My appointment was scheduled for 10:00 a.m. and my vehicle was being cared for at 9:45 a.m.!...The waiting area was clean and ve More

by djerbi73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Omay
Oct 17, 2020 -

Bill Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Kay Honda.

October 17, 2020

Amazing customer service. Great attention to detail. Special Thank You to service dept. Kathy, Sam and Al and all technicians. Appreciate all personal attention to make sure my vehicle is always safe. More

by kankooky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, Kathleen Omay, Samuel Rios
Oct 18, 2020 -

Bill Kay Honda responded

Hello, Thanks for sharing your thoughts about your experience working with Kathy, Sam, and Al here at Bill Kay Honda. We appreciate your business and hope to see you again soon!

October 16, 2020

Never understood why you remove the cabin filter to let me know it’s dirty and don’t bother shaking out some of the obvious trapping before putting it back in. Just leave it. Thx. Also twice 2 different More

by OLDS56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Oct 17, 2020 -

Bill Kay Honda responded

Thank you for your business and this review. We're sorry to hear that you weren't fully satisfied with your experience and apologize for any inconvenience. If there is anything we can assist you with in the future, please let us know. We hope you will give us another opportunity to serve you!

October 08, 2020

Ordered a key for 2014 crvWaited over 2 weeks, then I Ordered a key for 2014 crv Waited over 2 weeks, then I called to find the key was there but no one has cut it. Wasn't told dealer MUST program the k More

by sean.cisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Person not listed
Oct 25, 2020 -

Bill Kay Honda responded

Hello Sean, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. I will have our Manager reach out to you. Please send us back the best contact info.

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